Forest Daniels

They kept me up-to-date on the process. They listened to me and ask questions about what I was looking for in a car. They are very knowledgeable and friendly. They listened to me and ask questions about what I was looking for in a car. They are very knowledgeable and friendly. More

by hope1202 Verified Customer Verified Customer

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My time at Montrose Kia was great. Forest was extremely helpful and explained everything well. They worked with my requests and accommodated everything possible. Great experience! Forest was extremely helpful and explained everything well. They worked with my requests and accommodated everything possible. Great experience! More

by astrokpc Verified Customer Verified Customer

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Every time I have been to Montrose everyone has been extremely nice and forgiving. They explain things easily enough for me to understand and are all a joy to work with. extremely nice and forgiving. They explain things easily enough for me to understand and are all a joy to work with. More

by destiny02 Verified Customer Verified Customer

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Bright my car in for no heat fixed it and is working perfectly Rachael in service was a big help and friendly As long as she is there I know she will take great care of us perfectly Rachael in service was a big help and friendly As long as she is there I know she will take great care of us More

by nevay Verified Customer Verified Customer

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Extremely Disappointing and Stressful Experience I had a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. a terrible experience with Montrose Kia in Sheffield, Ohio. I agreed with the salesperson on a total Out the Door price of $34,000 for a vehicle. However, while completing the title and documentation, the finance department suddenly asked me to pay an additional $1,000. Because this was not what we agreed on, I cancelled the deal immediately. No contract was completed and no vehicle was delivered. Despite the cancellation, the dealership deposited my $34,000 check anyway. What followed was one of the most stressful customer experiences I’ve ever had. It took nearly one month to get my money back. During that time, I had to call the dealership hundreds of times, repeatedly asking for updates. The manager refused to take responsibility, showed no urgency, and at times acted like this was not their problem. Communication was poor, unprofessional, and dismissive. Because my money was held for so long, I experienced serious financial stress and had to escalate the matter, including filing a complaint with the Better Business Bureau, just to get basic action. This dealership showed no accountability, no transparency, and no respect for a customer’s time or money. I would strongly advise others to be extremely cautious when dealing with Montrose Kia, especially when it comes to pricing and handling customer funds. I even emailed the Montrose corporate office including the CEO and all VPS, but they did not care et all. More

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The service and care were excellent. This was my first car purchase and I couldn’t be more happy with what I left with. This was my first car purchase and I couldn’t be more happy with what I left with. More

by canderson0210 Verified Customer Verified Customer

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Thanks to Jim for a job well done. This is the second Kia Soul that I purchased from Montrose Lia. I greatly enjoyed the first Soul I purchased and I am enjoying this GT line even more This is the second Kia Soul that I purchased from Montrose Lia. I greatly enjoyed the first Soul I purchased and I am enjoying this GT line even more. Thank you. More

by dawngayton800 Verified Customer Verified Customer

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I enjoy that they sent a salesman to pick me up; got a very good vehicle; enjoy it the people there are friendly. Willing to help you get financial help check them out; and enjoy your new ride. very good vehicle; enjoy it the people there are friendly. Willing to help you get financial help check them out; and enjoy your new ride. More

by vopatathelma0 Verified Customer Verified Customer

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Very friendly attitude. Stefanie in service was excellent. Thank you Will refer Montrose Kia to.freinds and family. Stefanie in service was excellent. Thank you Will refer Montrose Kia to.freinds and family. More

by HTS40500 Verified Customer Verified Customer

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I always receive great service at Montrose Kia. Forrest Daniels has been great. I enjoy working with him. Forrest Daniels has been great. I enjoy working with him. More

by casargent Verified Customer Verified Customer

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