Francielys Soares | Page 6

I went based on a model (Carnival LX with seat package) I was sent an email and put a deposit for, but once there it was an incorrect car. I needed a car so I did proceed with the deal of a basic model (LX) was sent an email and put a deposit for, but once there it was an incorrect car. I needed a car so I did proceed with the deal of a basic model (LX) and the dealer did not even assume responsibility to pay for leather, I had to pay for it in addition to that. Financial Department was very deceiving they changed the interest rate. I was told I was approved for 3.99% and the finance department changed it to 5.25% Once questioned and I told them that I would not agree to those terms and told them I will use my bank they were not helpful. I tried contacting the financial department several times and left messages and they NEVER called back. Also, they refused to give me the paperwork of the contract. As I completed the deal with my bank. They said papers would be with my bank yet didn’t provide NO PAPERWORK of agreed deal. I am aware that my bank will provide the final contract as they are the ones that will be financing the car, but the dealer should have provided paperwork of the agreed deal. I was in the dealer for over 6 ½ hours completely uncalled for. Would NOT recommend this dealer and if you decide to go first get pre-approved and make sure you get copies of all paperwork. Very dishonest and deceiving. Buyer beware More

by NKISS17 Verified Customer Verified Customer

Helpful 0

Report | Print

Francielys was great to work with and always called/ texted you back if you had a question. I live in Orlando, FL and was able to do all the paperwork/ financing via telephone so the process was simple texted you back if you had a question. I live in Orlando, FL and was able to do all the paperwork/ financing via telephone so the process was simple and not time consuming. My car was ready to be picked up as promised with a full tank of gas! Could not be happier with my purchase and service. Now...my wife wants the new Sorento so we will be back next year to purchase ;0) More

by ALMONT Verified Customer Verified Customer

Helpful 0

Report | Print

He gave me good information about the car and helped me to quote what car it would be convenient for me to buy to quote what car it would be convenient for me to buy More

by VICTORIAB.ROSAS Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service, Francis took care of all my needs and got me the car I wanted got me the car I wanted More

by JKARINA1892 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service, price breakdown was clear and helpful advice to make my decision. I'll recommend this dealer in the future. helpful advice to make my decision. I'll recommend this dealer in the future. More

by DANY07.DVD Verified Customer Verified Customer

Helpful 0

Report | Print

Excelente atención y servicio! Gracias Francielys Soares que nos ayudó con nuestro nuevo kia 2022. Gracias Francielys Soares que nos ayudó con nuestro nuevo kia 2022. More

Helpful 0

Report | Print