Frank Cappadora | Page 3

Bad business AWFUL! That's how I would describe the service and professionalism of this particular dealership ( Nissan of Middletown on Route 17) and Corporate. T AWFUL! That's how I would describe the service and professionalism of this particular dealership ( Nissan of Middletown on Route 17) and Corporate. The only time we were treated with respect was when we bought our brand spanking new 2015 Nissan Quest with 11 miles on the odometer. We bought it because we knew it would fit our needs , both my wife and myself are disabled and we still have 4 children who are still in school (elementary through college) so we use this vehicle everyday several times a day. Soon after we bought it we noticed it would shimmy when going up a small hill. We live upstate so very small hills are everywhere. We took it back after having it a week and at first they said it was because it was new, all the screws and joints had to lubricate themselves as we drove the car and the issue would resolve itself, to give it another weeks time. We took it back 3 weeks later and they told us to leave it so a technician could take it home and drive it overnight to test drive it. I got a call the same day and he asked me if I had ever noticed when I hit my brakes it also shaked . Because of this assessment they kept my car for 7 days and put in the front passenger axle. Now my car not only shimmys while going up a hill but also shakes and rattles when i make left turns . I have gone back only to receive unprofessional rolling of the eyes and be treated as a nuisance. I would like this to be resolved but it seems they believe it has been since they removed a new axle and replaced it with a new one and gave me another problem. That my friends is 1 problem + 2 problems Nissan gave me = 3 problems I now have! More

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New Rogue Purchase My wife and I went to this dealership because we saw an online price for a new Rogue. When we got there we were treated professionally and the ca My wife and I went to this dealership because we saw an online price for a new Rogue. When we got there we were treated professionally and the car we saw was available for the price listed - no gimmicks. We bought the Rogue and the whole process took less than 2 hours including a test drive and learning about our new Rogue. I am glad we found Middletown Nissan and have only good things to say! More

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Worst experience ever! Rude and disrespectful staff Made an appt with Troy Schluter to see a 2009 Kia Forte for $10K. Went in and was told that the car was totaled in a previous test drive which turned Made an appt with Troy Schluter to see a 2009 Kia Forte for $10K. Went in and was told that the car was totaled in a previous test drive which turned out to be a load of bull since a week later the car was listed as "sold" on their website. So next he showed me a 2010 Kia Soul for $11,999 and I loved the car. He sent me on to speak with Frank the Finance Manager who talked me into a warranty and then shoved a bunch of papers in my face and kept pulling them away. When I got home I realized I was charged $13,999 for the car! When I called to speak to Troy, he was nowhere to be found and wouldn't return my phone calls. Next, I spoke to Chad and then to Andy and just kept getting the run around until they finally said "tough luck!" I have never dealt with people as rude and disrespectful as the people at this dealership. I reported it to the Better Business Bureau (BBB) and they never responded to the complaint! No wonder they have an "F" rating with them. DON'T GO HERE!!!! More

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