Frank Daulerio

An absolutely terrible, unprofessional experience with purchasing a vehicle from this dealership. Mercedes Benz West Chester is the poster child for the slimy auto dealership buyer experience that many pe purchasing a vehicle from this dealership. Mercedes Benz West Chester is the poster child for the slimy auto dealership buyer experience that many people experience, and continue to deal with in this day and age. Saw a vehicle I liked, called and spoke to the Sales Manager Frank, and within an hour, I am on a 2 hour drive to the dealership. Get there, look at the car, agree on terms, and leave a deposit to confirm my intent in moving forward with the deal, with both parties agreeing that I would be back 2 days later to pickup the car, since they needed to do the state inspection. Next day, I get a call from the sales manager asking if I can come that very same day to pickup the car, and gives some flimsy excuse that they will be too busy the next day, and I might end up waiting much longer to close my sale.. At this point, I am already booked on a train for the next day, but he promised I would be reimbursed the cost of my ticket if I could change plans and make it there that same day. Had to call off work for the rest of the day, but changed my plans, hopped on the train, and am there a couple of hours later. First of all, and i end up waiting 2 hours before they finally get to me, which was the whole point of changing my plans, the Sales Manager tells me regarding my ticket refund that the cost of the car was reduced to cover it, so I would see the difference between the original figures against the new figures. This turns out to be completely misleading and untrue later when I found out that what they did was to just manipulate and increase the fees and taxes on my paperwork to make up for reimbursing me for my ticket. All this manipulating and lying just for $50? That was just so un-professional, and I had to call him out on it, before they finally issued my refund.   As of writing this review 3 weeks later, I contacted my state DMV, and my vehicle paperwork has still not been submitted for me to get my registration, tags, and title, even though the sales manager told me it had been processed when I asked for an update earlier in the week. If I could rate them zero stars I would. Obviously, No one at this dealership cares about you once your check is cleared. Whatever the outcome, I will post this review on every single website were this dealerships name listed or advertised, so others can know my experience, and if I have to report them to the Pennsylvania attorney general’s office, I will. More

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Everyone was exceptionally kind, welcoming, and informative. Mike helped us through the whole process- he was informative, happy to answer any questions we had, and made the car buying process sm informative. Mike helped us through the whole process- he was informative, happy to answer any questions we had, and made the car buying process smooth and easy. He was thoughtful and honest, and we really felt as though we could trust him. Michael and Frank always checked in on us, and we appreciated how they got to know us and our needs. Jacquelyn in finance had all our papers drawn up and was ready for us to sign right at the start of our appointment. She was cheery and so on top of things; we really appreciated her punctuality and preparedness. Everyone was so excited for us- we really felt like they celebrated with us in finding the right car. Thank you! More

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From the moment we walked in, we were treated with respect. Frank and Ed listened to what type of vehicle we were interested in, and showed us exactly what we wanted to purchase. respect. Frank and Ed listened to what type of vehicle we were interested in, and showed us exactly what we wanted to purchase. More

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Great place to buy a car, they were completely professional and extremely helpful to me. Ed was my car salesman and he iis professional, courteous and extremely knowable .Frank the sales mana professional and extremely helpful to me. Ed was my car salesman and he iis professional, courteous and extremely knowable .Frank the sales manager was very welcoming and helpful also. They really made things happen and I am grateful. I would definitely buy another car here, but I probably won’t , because I love love my car.!! I highly recommend Westchester Mercedes. I’ve been to other dealerships in the area and this one really is top-notch.. Thank you so much West Chester Mercedes for helping me find the perfect car. More

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Edward and his team made the process of trading in and buying a new car so quick and seamless. I can’t recommend working with him enough! We’re so grateful for Edward through the entire process. buying a new car so quick and seamless. I can’t recommend working with him enough! We’re so grateful for Edward through the entire process. More

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I was extremely impressed with the way Christian managed our transaction. As a retired professional project manager with a career running large complex projects, I can uniquely appreciate it when a deal run our transaction. As a retired professional project manager with a career running large complex projects, I can uniquely appreciate it when a deal runs smoothly. Christian gave our purchase of a used auto the same care and attention I would’ve expected to receive from a much larger sale. It speaks highly of both his and the dealerships attention to detail, ethical treatment of its customers, and commitment to a fair deal. Thanks again from a very happy customer. More

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Ed & Frank were absolutely amazing. Service was impeccable from beginning to end . They did everything to earn my business and will they be my first choice next time I am in the market Service was impeccable from beginning to end . They did everything to earn my business and will they be my first choice next time I am in the market . They were a pleasure to work with . Definitely recommend . More

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Ed was awesome to work with! He showed me the car I was interested in right away, along with all the features. Was not pushy at all and was very helpful throughout the whole proc He showed me the car I was interested in right away, along with all the features. Was not pushy at all and was very helpful throughout the whole process. Him and Frank made the experience very enjoyable! Can’t thank them enough! More

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Christian was truly an amazing advisor. He made us feel comfortable throughout the entire experience. He was extremely knowledgeable and was able to answer all questions, despite the vehicl He made us feel comfortable throughout the entire experience. He was extremely knowledgeable and was able to answer all questions, despite the vehicle not being a Mercedes. Great experience overall! More

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Professional, knowledgeable, and thorough. Did not rush through the sales process! Made sure I understood and feature of the vehicle. Excellence in service. Did not rush through the sales process! Made sure I understood and feature of the vehicle. Excellence in service. More

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