Frank Lacey | Page 24

From the start to finish of purchasing our new Explorer the customer service was of the highest quality. We were not put under any undue pressure to buy a vehicle by Frank Lacey (the sales consultant) and the customer service was of the highest quality. We were not put under any undue pressure to buy a vehicle by Frank Lacey (the sales consultant) and he worked hard to find the right vehicle meet the various requirements we had for the vehicle we wanted. Nothing was too much trouble for him throughout the process. He was by far the best salesperson we dealt with in our car buying process which involved visiting several different car dealers. All the personnel we dealt with went out of their way to be helpful to my wife and I and even the touchy process of negotiating the price was handled very professionally and with a bias toward the customer we felt. I would most certainly recommend Parks Ford to friends and it is my intention to have my car serviced at this dealership where I am sure the service will be equally excellent. Eric Beaumont More

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Frank was great, he took the hassel out of buying a new van, he had everything ready for me when i arrived at the store. i would buy from him again van, he had everything ready for me when i arrived at the store. i would buy from him again More

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Frank Lacey came out to great us as soon as my wife and I arrived at the dealership. We discussed our desire to look at a 2012 Ford Explorer with a pecan leather interior. He knew just where such a vehicle w arrived at the dealership. We discussed our desire to look at a 2012 Ford Explorer with a pecan leather interior. He knew just where such a vehicle was on their new car lot and we were off and test driving it within minutes. We also asked about the 2012 Ford Edge and the differences between the two vehicles. Frank explained in detail the comparative differences and took us to an Edge with the color combination that we wanted. After a test drive of the 2012 Edge Limited, we decided that was was we wanted. Frank then worked with us to negotiate a trade-in price for our vehicle and very efficiently helped us through the initial paper work. He then introduced us to the Business Manager, Duber Garzon, who assisted us with the remainder of the documentation. Throughout the entire sales transaction Frank was extremely helpful and highly professional including a very thorough demonstration of all the electronic features the Edge offers. We rate the Park Dealership and Frank Lacey a well deserved (5) because they have been great to do business with. Doug & Mary Ann Crandall Caneadea, NY More

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I shopped approximately 5 dealers via the internet using the USAA buying service for a new Ford Explorer. I had a very spcific model and accesory package desired. Glen Gasbarro suggested I order the model the USAA buying service for a new Ford Explorer. I had a very spcific model and accesory package desired. Glen Gasbarro suggested I order the model/color I wanted at the internet price he varified which I did. His first and last price were exactly as advertised and typical envoice price info was provided to me in a very proffesional up front manner. Once the final sale was accomplished Frank Lacey took care of all delevery details. Everything worked out as advertised and Frank was a pleasure to work with. Upon our arrival at the dealer for delivery the first thing Frank did was to show us the new vehical. After all the paperwork was completed he did a very thorough job of explaining of all new car features prior to our drive off. Thise new car features on the Explorer are formidable but quite easy to grasp if explained properly which is what was done. Nearly every other dealer I contacted just used my interest or contact info to attempt to sell me something rather than to facilitate my buying what I wanted. Heritage Ford was the exception and I appreciated their honest approach towards making my purchase a positive experiance in all respects. All dealers try to sell you extended warrantees etc. in addition to the final sale plus tax price you expect to pay. Just educated yourself thourougly about these practices prior to your purchase and be ready to walk away if there is anything or any dollar on the final paperworek you don't understand. More

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