Frank Marsala | Page 2

I am fully satisfied. Friendly approach of the staff and service advisor. And timing and nice work. Friendly approach of the staff and service advisor. And timing and nice work. More

by TCHANGETHU Verified Customer Verified Customer

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Frank the manager along with Eid and Sofia were great to work with Also, Art was great work with Also, Art was great More

by sp.pyles Verified Customer Verified Customer

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Igor was outstanding, friendly, considerate, and accommodating. I brought in my written CarMax appraisal that Igor advised they would honor (not maybe, not try, not consider, HONOR). The sales manag accommodating. I brought in my written CarMax appraisal that Igor advised they would honor (not maybe, not try, not consider, HONOR). The sales manager, Frank refused to accept the CarMax appraisal or even come close to it. When I protested and advised I was assured it would be accepted, he stated, "I never promised you I would accept your CarMax appraisal." No apology. He said, I'll give you another $1k off the price (I guess that was the apology). I recommend Igor, but can't endorse Frank's general demeanor and attitude. The deal ended up better than any of the other Lexus dealers in South Florida could offer, so I took it. I sold the car to WeBuyAuto.com for $3200 more than Frank would even consider offering. I also got a better financing deal here than the other dealerships were offering. Don't assume Pembroke Pines Lexus will honor your CarMax appraisal, regardless of what your sales person tells you. More

by MarkH Verified Customer Verified Customer

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I have been coming to this dealership since 2007 which that itself speaks volume! Always the best service and price! that itself speaks volume! Always the best service and price! More

by JABREU424 Verified Customer Verified Customer

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Excellent service. The team was knowledgable, accommodating, and very kind throughout the process. Juan Correa went above and beyond to make sure I got everything taken The team was knowledgable, accommodating, and very kind throughout the process. Juan Correa went above and beyond to make sure I got everything taken care of on my car. My car came back looking and working as if it were new! Thank you, Lexus of Pembroke Pines! More

by mdebernard Verified Customer Verified Customer

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I felt well taken care of at the Lexus service department. Instructions were clear and my wait time was shorter than quoted. department. Instructions were clear and my wait time was shorter than quoted. More

by COMUZZI Verified Customer Verified Customer

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Very friendly but it did take a bit longer than expected, about 1 hour longer but the staff was very friendly. about 1 hour longer but the staff was very friendly. More

by JedMom Verified Customer Verified Customer

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You can easily tell Tom is a professional. Tom was able to bump our delivery up a day earlier than we scheduled by moving a few things around in his busy end of month schedule. Big Thumbs up Tom was able to bump our delivery up a day earlier than we scheduled by moving a few things around in his busy end of month schedule. Big Thumbs up for Tom and the finance department.... More

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Aaron was friendly, personable, and very helpful in getting us our car! He is very knowledgeable and you can tell he enjoys his job. Thanks Aaron! getting us our car! He is very knowledgeable and you can tell he enjoys his job. Thanks Aaron! More

by negretja Verified Customer Verified Customer

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It’s so easy to purchase a vehicle salesman was very understanding of what I wanted in a vehicle understanding of what I wanted in a vehicle More

by ROBERT5809 Verified Customer Verified Customer

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