Frank Perez
Frank Perez at Ken Garff Honda Riverdale
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Frank Perez | Page 3

Service Advisor

Ken Garff Honda Riverdale

950 W Riverdale Rd
Ogden, UT 84405

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4.8
675 Reviews
4.8

675 Reviews

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675 Reviews of Frank Perez

December 29, 2023

Dealership Rating
Employee Rating

Great customer service, and very reasonable prices for any service. Easy to schedule an appointment . More

by JUANHOMEBOY
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Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell , Collin Gum

December 23, 2023

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Frank is phenomenal. He cares about those he serves and is a fantastic ambassador of Ken Garff Riverdale. I would, without hesitation, recommend any family or friend mem More

by SEZNIAK
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Recommend Dealer
Yes

December 23, 2023

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I was here for an oil change and it went just fine. Frank was great and it went fast. More

by Spencer DeMille
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Recommend Dealer
Yes

December 23, 2023

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Rick and Frank are always so easy to work with. Excellent service, quick turnaround and kept me informed with each step. More

by Lacie
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Recommend Dealer
Yes

Other Employees Tagged: Rick Johnson

December 16, 2023

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Service section in Ken Graff Honda Reverdale is such an amazing place to take care of your Honda car. The staff is helpful and all drinks are available for free while you are waiting your car. The service More

by Mohammed
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Recommend Dealer
Yes

December 15, 2023

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Love the Ridgeline. However, every time I have gotten service or parts, you have failed me. You have never called telling me I have a part when it is in. When I arrive f More

by charlesvono
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Recommend Dealer
No

Other Employees Tagged: Josh Caldwell, Alex Ruiz, Dino Soto, Jesse Martinez , Jacob Haro , Collin Gum, Dallan Oldroyd

Dec 18, 2023

Ken Garff Honda Riverdale responded

Thank you for taking the time to leave a review. We're sorry that you had a frustrating experience with communication. We ordered your parts on 10/17/23, and as part of our protocol we must follow the bulletin for inspection first, then order the part. We then got you scheduled as soon as we could. We apologize if this was not communicated to you, and we are reviewing your experience to look for ways to improve for the future. If there is anything we can do to assist you further, please feel free to reach out directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

December 14, 2023

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Awesome customer service provided by Frank Perez. Consistently dependable repair work performed on my 2015 Odyssey. More

by gpabobby801
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Recommend Dealer
Yes

December 12, 2023

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I always receive great service. They were prompt and even gave me a car wash! The waiting area was comfortable and allowed me to be able to work while waiting. Thanks, Honda! More

by Erika7
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Recommend Dealer
Yes

Other Employees Tagged: Josh Caldwell, Alex Ruiz, Dino Soto, Jesse Martinez , Jacob Haro , Collin Gum, Dallan Oldroyd

December 10, 2023

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From start to finish I was treated with respect and given status update of my vehicle. More

by HAMMERVD
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Martinez

December 06, 2023

Dealership Rating
Employee Rating

Please go to xxxx. . You are lucky that I don't sue you. Please review the crap you did, perhaps I needed and new engine, a new transmission, new radio, new windows, More

by bradhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Josh Caldwell, Alex Ruiz, Dino Soto, Jesse Martinez , Jacob Haro , Collin Gum, Dallan Oldroyd

Dec 18, 2023

Ken Garff Honda Riverdale responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Joey Burns, General Manager joeyb@kengarff.com

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