Frank Villarreal

Glenn Polk Ford responded

Always great to hear this, Matthew. I am glad the experience felt positive from that first phone call all the way through your time at the dealership, because consistency matters. I appreciate you choosing us and trusting our team to take care of you every step of the way. Happy New Year.

Glenn Polk Ford responded

Thank you for your continued trust. It means a lot to know this is your fourth vehicle with us. I appreciate you sharing how smooth and easy the process felt and that you were well taken care of. We’re grateful for your loyalty and look forward to being here whenever you need us again.

Glenn Polk Ford responded

Thank you, Summer, for sharing this. I appreciate the kind words about our responsiveness and the way the team treated you, but I’m truly sorry we missed the mark on several important details. That is not the level of care we expect from ourselves. The hitch confusion, the low fuel and DEF, and the check engine light coming on are all things that should never have happened. Thank you for bringing this to my attention. We will use your feedback to make sure we improve our process and pay closer attention moving forward. Thank you again for giving us the chance to earn your business.

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear Frank took such good care of you with clear communication and the right attitude. He does an outstanding job, and I appreciate you recognizing that. Grateful for your trust, and we’ll be ready to help when you’re ready for that next Ford.

Glenn Polk Ford responded

Thank you, Robby! We’re glad to hear the entire process felt smooth, easy, and professional from start to finish. It means a lot to know that Frank and the team were upfront, helpful, and informative throughout your purchase. We appreciate your trust and support!