Frank Villarreal

Glenn Polk Ford responded

Thank you, Sam. I am really glad to hear your visit was smooth, friendly, and professional from start to finish. Frank does a great job preparing ahead of time and making sure everything is right for our customers, and I know he will appreciate the recognition. We are proud of our team and the way they focus on listening first and respecting our customers’ time, which is a big part of the heart behind the Polk Promise. It means a lot that you trusted us with your purchase and had a great experience. Enjoy the truck.

Glenn Polk Ford responded

Thank you, JD. I am glad Frank went the extra mile and stayed after hours to make sure you were taken care of and felt good about the deal. That kind of commitment says a lot about his character and the way our team serves customers. We appreciate the opportunity to earn your business and enjoy the new ride.

Glenn Polk Ford responded

Thank you, Patricia. I am really glad to hear this was the best experience you have had and that Frank Villarreal made the process easier for you. Frank has been taking care of customers here for over 20 years, and I am proud of the way he continues to show up for people every day. We are blessed to have him on our team. Enjoy the new ride and we are always here when you need us.

Glenn Polk Ford responded

Thank you for sharing this. I love hearing that the experience felt relaxed, honest, and even included a few laughs along the way, that "family feel" is EXACTLY what we hope people experience when they walk through our doors. We are blessed with a great team that believes in listening first and never being pushy, and I appreciate you recognizing that. Thank you for the recommendation, and we look forward to seeing you again down the road.

Glenn Polk Ford responded

I am glad to hear that. Buying a new truck should feel easy and comfortable, and I am happy our team made the process smooth for you. Enjoy that new truck and thank you for choosing us.

Glenn Polk Ford responded

Always great to hear this, Matthew. I am glad the experience felt positive from that first phone call all the way through your time at the dealership, because consistency matters. I appreciate you choosing us and trusting our team to take care of you every step of the way. Happy New Year.

Glenn Polk Ford responded

Thank you for your continued trust. It means a lot to know this is your fourth vehicle with us. I appreciate you sharing how smooth and easy the process felt and that you were well taken care of. We’re grateful for your loyalty and look forward to being here whenever you need us again.

Glenn Polk Ford responded

Thank you, Summer, for sharing this. I appreciate the kind words about our responsiveness and the way the team treated you, but I’m truly sorry we missed the mark on several important details. That is not the level of care we expect from ourselves. The hitch confusion, the low fuel and DEF, and the check engine light coming on are all things that should never have happened. Thank you for bringing this to my attention. We will use your feedback to make sure we improve our process and pay closer attention moving forward. Thank you again for giving us the chance to earn your business.

Glenn Polk Ford responded

Thank you for sharing this. I’m glad to hear Frank took such good care of you with clear communication and the right attitude. He does an outstanding job, and I appreciate you recognizing that. Grateful for your trust, and we’ll be ready to help when you’re ready for that next Ford.

Glenn Polk Ford responded

Thank you, Robby! We’re glad to hear the entire process felt smooth, easy, and professional from start to finish. It means a lot to know that Frank and the team were upfront, helpful, and informative throughout your purchase. We appreciate your trust and support!