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Franko Hernandez-Engracia
Franko Hernandez-Engracia at Lia Honda of Kingston

Franko Hernandez-Engracia

Service Advisor

Lia Honda of Kingston

743 E Chester St
Kingston, NY 12401

5.0
29 Reviews
5.0

29 Reviews

Write a Review

29 Reviews of Franko Hernandez-Engracia

December 10, 2025

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Very very helpful service. Couldn’t be better. Rebecca should be promoted. I will ask for her again. More

by peterkhirsch
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sue Kelly, John O'donnell, Matt Panaro, Don Mayer, Jared Stoutenburg, Jessica Leek, Mark Wertheim, Robert Munson, Dennis Raskin

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Dec 11, 2025

Lia Honda of Kingston responded

Peter, Rebecca will be thrilled to know her outstanding service made such a strong impression. We’re grateful for your feedback and can’t wait to see you again!

May 16, 2025

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Sue Kelly is a devoted and efficient and gracious worker. Lia is lucky to have her! More

by Agould44
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sue Kelly

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May 20, 2025

Lia Honda of Kingston responded

We're certainly lucky to have Sue! Thank you for stopping by to share some awesome feedback and let us know how pleased you've been with Sue's assistance. We really appreciate it!

February 19, 2025

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I had an appointment for a mishap with my tire. The wait was not bad and I was so happy I was not charged because of the warranty. The service person Franko Hernandez- Engracia was very helpful. He More

by Portoaurora7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Lia Honda of Kingston responded

Thank you for reporting on the exceptional work Franko and our service team have done for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Honda for the highest quality service.

December 16, 2024

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Mark Wertheimer in Service Dept is a very extraordinary person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern f More

by Cyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sue Kelly, John O'donnell, Don Mayer, Jared Stoutenburg, Jessica Leek, Mark Wertheim, Robert Munson, Dennis Raskin

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Dec 17, 2024

Lia Honda of Kingston responded

Cyn, Thank you for leaving Mark this positive review! We are so glad that he took great care of you. Your safety and satisfaction are our utmost priorities and he will be delighted to hear of your kind words. Please do not hesitate to give us a call if you ever have any further questions or concerns.

December 05, 2024

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Very welcoming and just a great place to be at. Very friendly people that work there. More

by fernandyisfire
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Harry Mcrae

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Dec 06, 2024

Lia Honda of Kingston responded

We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Honda needs. Safe travels this holiday season!

November 12, 2024

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I've always had a good experience at this dealership, the employees are attentive and knowledgeable about the vehicle services that are offered. More

by MarkHowell30DBL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sue Kelly

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Nov 13, 2024

Lia Honda of Kingston responded

We're glad our service team made your day a little easier by being accommodating and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!

November 07, 2024

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I have been to Lia many times for service and have been totally satisfied. They take the time to explain what is needed and what has been done. More

by Judychase2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Lia Honda of Kingston responded

We're happy you enjoyed another accommodating and thorough visit with us! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Lia Honda for the best service!

October 28, 2024

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Rob Munson, the service coordinator, was great. He is always on top of things related to the service and is accomodaring and a pleasure to work with. More

by jgorinsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sue Kelly, Don Mayer, Robert Munson

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Oct 29, 2024

Lia Honda of Kingston responded

Thanks for the love! We're thrilled you always enjoy working with Rob and the Lia Honda team for your automotive needs. We hope to be of service to you for many more years to come!

October 10, 2024

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They are always friendly, professional and prompt. I enjoy coming in for service whenever needed. More

by kfkinsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 14, 2024

Lia Honda of Kingston responded

Thanks for letting us know how pleased you were with the convenience of this service visit! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time!

October 09, 2024

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Employee Rating

Great experience at Lia Honda - and Franko Hernandez-Engracia is a true customer centric professional. He made me feel confident that my car would be cared for. Many thanks ! More

by patriciadamrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2024

Lia Honda of Kingston responded

Thanks for letting us know how satisfied you were with Franko's assistance, Patricia! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb.

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