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Frany Zepeda
Frany Zepeda at Beck & Masten Buick GMC South

Frany Zepeda

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
362 Reviews
4.3

362 Reviews

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362 Reviews of Frany Zepeda

July 18, 2025

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Employee Rating

Easy peasy scheduling. Prompt courteous and professional service. Had some technical questions which they answered. Very positive experience. More

by rudy
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Recommend Dealer
Yes
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Jul 20, 2025

Beck & Masten Buick GMC South responded

Hi Rudy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 28, 2025

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Fast ,Friendly service,,last minute appointment ok,Services updates regularly, Friendly Environment, staff dressed professionally More

by jcast20135456
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Service Time
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Recommend Dealer
Yes
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Jun 30, 2025

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 27, 2025

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Customer Service was great work time was quick and awesome clean relax wait communication great More

by selflove6767
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Recommend Dealer
Yes
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Jun 29, 2025

Beck & Masten Buick GMC South responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2025

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From the moment I walked in, they were able to take care of everything I needed More

by janee.kendricks
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Michael

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Jun 20, 2025

Beck & Masten Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2025

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Everyone was professional; however, my tires were not rotated as charged. I marked them and they came back the same. More

by mashellawilliams38762
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 11, 2025

Beck & Masten Buick GMC South responded

Hello, Thank you for taking the time to leave a review and share your feedback. We truly appreciate your kind words about our team’s professionalism. We’re very sorry to hear about your concerns regarding the tire rotation service. We take matters like this seriously and want to ensure everything is properly addressed. Unfortunately, we’re currently unable to locate your visit in our system based on the information provided in the review. To help us look into this further and make things right, we kindly ask that you contact us directly at ecarrera@group1auto.com We value your business and look forward to the opportunity to resolve this. Warm regards, Elvin Carrera ecarrera@group1auto.com

June 02, 2025

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Waited four hours for a simple oil change, at the time the service writer wrote my ticket. I explained I had another issue I wanted checked, but he told me I would have to schedule another appointment and More

by BooBoo05
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Service Time
Service Communication
Recommend Dealer
No
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Jun 05, 2025

Beck & Masten Buick GMC South responded

Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the lack of communication during your visit. This is not the level of service we aim to provide, and I understand how frustrating it must have been to wait four hours for an oil change without the additional issue being addressed. I would appreciate the opportunity to personally look into this matter and work toward a resolution. Please feel free to reach out to me directly at ecarrera@group1auto.com so we can discuss your visit in more detail. Elvin Carrera Service Manager

June 01, 2025

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The customer service was excellent. Cody assisted me with my purchase and did an outstanding job helping me select my new truck. More

by ljg_12304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides

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Jun 05, 2025

Beck & Masten Buick GMC South responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2025

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Very Proffisional and Helpfull Rasie Hernadez took there time to help us out very sanctifies More

by Gc
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernández

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May 30, 2025

Beck & Masten Buick GMC South responded

Hello, thank you for your kind review; we are happy to pass along your comments to Rasie here at Beck & Masten Buick GMC South! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 25, 2025

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I like the fact that they are willing to do whatever it takes to make sure the customer is satisfied. More

by emiel_adams
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 27, 2025

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 24, 2025

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Employee Rating

Ena worked with us for weeks to get us the perfect truck. She was easy to work with and no pressure. Beck and Masten south is lucky to have Ena as an employee. Overall our third time back was definitely a More

by Phillip201147
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides

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May 26, 2025

Beck & Masten Buick GMC South responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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