Kim Diaz
Kim Diaz at Group 1 Buick GMC South

Kim Diaz

Finance

Group 1 Buick GMC South

12820 Gulf Fwy
Houston, TX 77034

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4.8
61 Reviews
4.8

61 Reviews

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61 Reviews of Kim Diaz

June 11, 2026

Dealership Rating
Employee Rating

BB (Joel) was extremely helpful with my services. I went in for an oil change and tire rotation. He fully inspected my vehicle before they brought it back and after he sat down and fully explained th More

by leppy_love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found Joel to be so supportive during your experience here at Group 1 Buick GMC South. Thanks again for the recommendation, and have an amazing day!

June 11, 2026

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Employee Rating

Cody Dingman made my car-buying experience a blessing. He was kind, caring, honest, and knowledgeable. He listened to my needs, answered my questions, and never made me feel rushed or pressured. His pr More

by deblives4him
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 12, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found Cody to be so supportive during your experience here at Group 1 Buick GMC South. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 26, 2026

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Employee Rating

They were very courteous and helpful and straight forward and honest with any questions you may have had More

by c.blaylock1973
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Ena Pasasin, Rafael Benavides , Ralph Odigbo

Apr 27, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 09, 2026

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Employee Rating

Terrible dealership after buying my first vehicle here at 18 years old and then purchasing 2 more and recommending family members to come here I will never come back here or recommend this dealership after t More

by alancastro1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 13, 2026

Group 1 Buick GMC South responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the impression we want to leave, especially after you’ve trusted us with multiple purchases over the years. Regarding the diagnostic fee, I do want to clarify that this is a standard practice across the industry. Our technicians invest time, training, and specialized equipment to accurately identify issues, and the diagnostic fee covers that labor—just as it would in any professional service. That said, we should always clearly communicate this upfront and ensure you understand exactly what you’re being charged for and why. More importantly, it sounds like we may have fallen short in explaining the results of your visit or delivering the level of service you expect and deserve. That’s something we take seriously. I’d really appreciate the opportunity to connect with you directly to better understand what happened and work toward a resolution. Please reach out to me at your convenience so we can make this right. Thank you for your feedback—we value your business and hope to earn back your trust. Hannah Turpin Service Director hannahwilson@group1auto.com

April 07, 2026

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Employee Rating

Grade A rate for me is definitely a ten due to their lnowledge, unferdysndimg of my requests, and mon-pressurred courtesy. More

by dbabine7
Recommend Dealer
Yes

Other Employees Tagged: Luis Rodriguez

Apr 11, 2026

Group 1 Buick GMC South responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2026

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Employee Rating

ada was a grate with helping me out on my new purchase she guided me and went above and beyond to make this happen for my self and my small family well recommended to all my fellow co workers and family m More

by ismaelgh2006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin

Apr 02, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 17, 2026

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Employee Rating

Salesman was very helpful and the dealership was clean. Everyone was friendly and helpful. Thanks More

by Jcpettit57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2026

Group 1 Buick GMC South responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you

February 28, 2026

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Employee Rating

The staff was friendly. We did most of the work on the phone before arriving. It was a very smooth process. More

by thomasymiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 26, 2026

Dealership Rating
Employee Rating

Mrs. Ada is wonderful! Miss .GET YOU IN AND OUT ! A lovely lady that keeps it straight forward and tells you advice that’s in your best interest. A great sales woman ! More

by Ah979554
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 01, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 31, 2026

Dealership Rating
Employee Rating

Everyone good friendly and nice the whole time. Sellsman went out of his normal place to make sure I was getting what I wanted and not just what I saw there More

by gilrog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2026

Group 1 Buick GMC South responded

Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

Feb 02, 2026

gilrog responded

great group of people

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