Fray Banti

After a routine oil change a week later the oil ran on the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to the floor of my garage. Failed to repair window tint and paint protection film which the dealer did not disclose. Then telling me I have to pay to repair something the dealership installed. They were polite until I requested these items be repaired. Then became very rude. Just poor customer service all around. They do not take care of the customers concerns and were very rude. More

by REJ39 Verified Customer Verified Customer

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Everyone was so professional and the technician explained everything they did and what they recommend explained everything they did and what they recommend More

by thebuddysystem.ma Verified Customer Verified Customer

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AWFUL COULD NOT GET ANYONE TO CALL BACK NEEDED A SIMPLE RESET ON AN ABS MODULE. CUSTOMER SERVICE IS THE WORST IN ATLANTA. SHOULD HAVE FIGURED SINCE THEIR KIA STORE IN UNION CITY IS AS BAD OR WORSE RESET ON AN ABS MODULE. CUSTOMER SERVICE IS THE WORST IN ATLANTA. SHOULD HAVE FIGURED SINCE THEIR KIA STORE IN UNION CITY IS AS BAD OR WORSE More

by justin@uasst.net Verified Customer Verified Customer

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Good energy as soon as I pulled up the car. Fast and efficient experience service providers were very helpful and accommodating. Fast and efficient experience service providers were very helpful and accommodating. More

by feliciahercule Verified Customer Verified Customer

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Amir and Destiny were awesome. They worked quickly and efficiently. The young man Homer that greeted me when I first arrived exuded excellent customer service. The dealership was v They worked quickly and efficiently. The young man Homer that greeted me when I first arrived exuded excellent customer service. The dealership was very clean. My overall experience was a 10 out of 10. More

by shanika219 Verified Customer Verified Customer

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Had a great experience! Everyone in sales and service welcomed me like family and treated me with respect. Everyone in sales and service welcomed me like family and treated me with respect. More

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Great service! Quick easy, on top of a great job. Perfect customer service. Honestly looks great on this car company. Quick easy, on top of a great job. Perfect customer service. Honestly looks great on this car company. More

by SHAUNTEH.BLANKS Verified Customer Verified Customer

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One star was being generous. They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door w They are a pack of wolves in sheep clothing. Beware of their hypes, sale pitches and or trying to increase the Auto loan rate through the back door weeks after your auto purchase contract. They'd request you give them a 5-star rating while sticking a dagger at your back, smiling and patting you on the shoulder. If you must deal with them, make sure you have done your research thoroughly. More

by charles Verified Customer Verified Customer

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Great customer service, just the wait time can be long and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. and that's my only concern. Being there a long period of time with a kid can be hard, but they are helpful. More

by liyah Verified Customer Verified Customer

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An overall frustrating and disappointing experience… Dante asked if we would consider their financing option if they could provide us a better rate than what we had already secured with our bank and we Dante asked if we would consider their financing option if they could provide us a better rate than what we had already secured with our bank and we said yes. He wrote down our expectations on a piece of paper and asked us to sign it. We waited for two hours while he "ran the numbers" and then finally pulled us into his office saying "I think you're going to be excited with the what I can offer" and then proceeded to offer us a higher interest rate than what we had already secured. He shared the only way we could get lower was by putting additional monies down which did not match what he had previously written and we had signed. He also stated that he had emailed us the purchase documents while we were in his office. I later discovered that he had not and messaged our sales contact. I finally received a response two days later stating that all of their computer systems were down and that's why I had not received them. After getting aggressive, I finally received the documents three days later. I can't imagine how the dealership managed to sell cars during those 3 days when their computer system was down! Additionally, we drove the car home knowing there was an issue with it. Our Sales contact, Daidrean, said he scheduled time with the service dept for us to bring it in and be fixed. I texted back to the confirm the appointment. On the day of the appointment, I drove 20 minutes to the dealership (with my 2 month old granddaughter) when I received a text stating he did not actually schedule the appointment and that I needed to use the following link to schedule it on my own. I called and left multiple messages for the manager and had to get aggressive, again, before I finally received a call back from Sakil TWO weeks later. Apparently the dealership was having "issues with their phone system" and they were not able to place any outgoing calls during that two week period!? More

by icefamily Verified Customer Verified Customer

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