Fred Butler

First off our salesmen fred butler was awesome. He was very patient and didn't pressure us into buying something we didnt want. He was very patient and didn't pressure us into buying something we didnt want. More

by Hankjamie88 Verified Customer Verified Customer

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I had a great experience at Suntrup from test drive through signing the papers on my new car! through signing the papers on my new car! More

by Rachel Martin Verified Customer Verified Customer

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Everyone was very kind and very helpful and we’re willing to work with us to make sure this deal went through quick and efficient business. to work with us to make sure this deal went through quick and efficient business. More

by JRGRAYSAM Verified Customer Verified Customer

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The job was done quicker than expected and ready for pick up three hours before I could pick it up thank you very much for your help I appreciate it very much and I will have my other car serviced there as w up three hours before I could pick it up thank you very much for your help I appreciate it very much and I will have my other car serviced there as well Steve Tierney More

by STEPHEN.E.TIERNEY Verified Customer Verified Customer

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I purchased a brand-new car from Suntrup Buick GMC on May 6 2025, and 2 weeks later the engine light comes on. The same engine-light issue has persisted for three months. I may have driven my car for two wee 6 2025, and 2 weeks later the engine light comes on. The same engine-light issue has persisted for three months. I may have driven my car for two weeks out of the three months. I’ve brought it in for service three times due to the recurring problem. No follow up on what the issue is other than the censure. The dealership claims they called me on July 9, but I never received any messages. I had been trying to work directly with the GM to get this matter resolved, but keeps getting the run around. Although the service desk has called me before, they gave me some phone number that wasn't mine, communication has been inconsistent. Today, I spoke with Dave Brewer in the Service Department. He was unhelpful, argumentative, and showed no compassion. When I explained to him that I didn't want the vehicle back, without any resolution to my concerns, he insisted I call GM and demanded the return of the loaner car. I reiterated that I had been attempting to follow up without any response. I asked if he could contact GM on my behalf, but he refused, claiming GM is responsible because they make the vehicle. When I pointed out that I purchased the vehicle from the dealership, he said... my vehicle was ready and if I didn't return the loaner today or tomorrow he threatened to file a stolen car report---then abruptly hung up. The customer service has been absolutely unacceptable. Roz M More

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Vivek was amazing! He helped me sell my junk car to use towards my down payment and got me a reasonable deal to lease a brand new buick envista in my budget! He helped me sell my junk car to use towards my down payment and got me a reasonable deal to lease a brand new buick envista in my budget! More

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Took my Buick encore in twice for intermittent starting. Sorry they can't find problem plus last time I had to pay for their diagnostic! Never by a car from them! Dissatisfied customer! I am going to report Sorry they can't find problem plus last time I had to pay for their diagnostic! Never by a car from them! Dissatisfied customer! I am going to report them to Attorney General office! They do not honer nothing! More

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Dave, Kaitlin, and Tim are fantastic! I got an OnStar warning last night about my battery. I walked in this morning, without an appointment, and Dave replaced my battery -- all fixed an I got an OnStar warning last night about my battery. I walked in this morning, without an appointment, and Dave replaced my battery -- all fixed and done within 12 hours of my warning notification!! Can't beat that kind of service!!! More

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I had a issue with my 2020 Buick that I just bought and they resolved my issue and explained to me what has happened. I was very impressed with the service I received from Olivia and their staff. they resolved my issue and explained to me what has happened. I was very impressed with the service I received from Olivia and their staff. More

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Great deal ship everybody very professional to us . I would tell people that I know come deal with dealship. I would tell people that I know come deal with dealship. More

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