Fred McGuire

Thanks Fred It was a rough experience purchasing my 2007 BMW with Koons due to bad manager customer service and the service department. I was given a lot of run a It was a rough experience purchasing my 2007 BMW with Koons due to bad manager customer service and the service department. I was given a lot of run around and empty promises due to a check engine light and missing part. All this within less than a month of purchase. Needless to say that I had to take time off from work to make several visits from Silver Spring to Baltimore and other places to get my car fixed. Although I bought the highest tier warranty available, the service department wasn't knowledgable enough to solve the problem. Long story short, the only notable mention is Fred for working with him with the purchase and following everything up with me to help resolve my car issues. Thanks Fred. More

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