Koons Baltimore Ford

Koons Baltimore Ford
6970 Security Boulevard
Baltimore, Maryland 21244

Sales: (410) 298-3800
Service: (410) 298-3800
Parts: (410) 298-3800

Manufacturer: Ford


Most Reviewed Employees
Tom Snyder Tom Snyder
Sales Manager
Dennis Koulatsos Dennis Koulatsos
General Manager/VP
Keith O'Connor Keith O'Connor
General Sales Manager, Customer Relations Manager
Mike Tomazos Mike Tomazos
Sales Manager
Steve Ageloff Steve Ageloff
Finance Manager
Kevin Roy Kevin Roy
Pre-Owned Car Sales Representative
Desiree Taylor Desiree Taylor
Sales Representative
Philo Gentles Philo Gentles
Sales Representative
Ray Baldwin Ray Baldwin
Sales Representative
Kenny Dillon Kenny Dillon
Service Advisor
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
149 Reviews
Koons Baltimore Ford

Overall Score: 5 Star Rating4.9



About Koons Baltimore Ford
Certified: Koons Baltimore Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Koons Baltimore Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Koons Baltimore Ford
Koons Ford of Baltimore is a leading new Ford and used car dealership in Baltimore, MD., proudly servicing the Greater Baltimore Metropolitan area and its customers since 1964.

Our facility is spread over 30 acres,and is equipped to accommodate even the largest of commercial vehicles. We can guarantee you’re receiving best in class work with our Master Certified technicians. The service department has 47 bays, so appointments are not necessary! We also have a Quick Lane for oil changes & routine maintenance. We are a high volume discount dealer, with a huge inventory of used cars, that includes models from all of the most popular manufacturers.

We also have a Blue Ribbon body shop,a huge parts dept,and a car wash/detail dept!

Krysmore
tal Koons is the official spokesperson of Jim Koons Automotive Companies.


less


blmjinc@yahoo.com
4/5/2012 6:20:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Stoudt

My Review of Koons Baltimore Ford:
I had gone to Koons Ford about 18 months ago and did not have a good experience. I was looking for a new car and when I entered my zip code it refered me to Koons I was however trying to reach Apple Ford in Columbia Md. Matt happen to call me before I had the oppurtunity to contact Apple. He was so professinal and polite I decided to give Koons another try. I am very glad I did. After this experience I will recommend them to friends and family and will probably purchase another car from them within the next few months.

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kiastrong
3/24/2012 9:50:02 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Farajii Muhammad

My Review of Koons Baltimore Ford:
Car buying has been always issue with me; I was need of a new car and Koons were suggest by a coworker. I went there during my lunch break, was immediately greeted by Mr. Farajii Muhammad who answered all questions and went to work on what was a exploratory visit. Another note worthy of comment-Instead of holding me captive to get a sell, Mr. Muhammad was very much aware of my time constraint and set me up with an appt. for a second visit. Second day, I watch Farajii running around taking care of my issues and concerns; by end of the day I drove away with a new vehicle, satisfied with the whole transaction and relieved at the ease of buying a new car.
I do and will recommend Koons and Mr.Farajii Muhammad to my family and friends. Thank You.

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brownk2
3/21/2012 9:06:17 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Stoudt, Desiree Taylor, Mike Tomazos

My Review of Koons Baltimore Ford:
I was very skeptical about the "WOW" price advertisements, but when the online sales rep sent me the price I really did say, WOW!

When I went the next day to test drive and purchase the vehicle, I was met at the door and was quickly helped. My sales rep Matt was accommodating and very knowledgeable about the features of the car and we had a pleasant conversation while on the test drive.

The Finance guy was excellent. He was able to explain the value of some of the add-on services and there was no high pressure maneuvering on his part. I even learned why dealerships still use 25 year old dot-matrix printers.

From step one to driving away Koons Ford Baltimore exceed all my expectations and made this my first pleasant car buying experience.

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nancy.rose@jhu.edu
3/17/2012 9:10:51 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Felix Dianderas

My Review of Koons Baltimore Ford:
The dealer was great to deal with. I recieved a great price and the finance process was efficient. The whole car buying experience was possitive.

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chaurdzworld
3/10/2012 9:21:16 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ray Baldwin

My Review of Koons Baltimore Ford:
There are always a lot of choices when you are considering where to purchase your vehicle. I came into the search not really sure of whether I wanted to purchase a new vehicle or not. My experience with Ray helped my make my decision (I purchased). Ray is a very personable person but professional as well. This was a no hassle process and everything on the final contract was as verbally discussed. I have dealt with dealers that will say anything to get you into the door and then throw a curve at the end. This was not that type of dealer, that’s why they got the sale.

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Mhmoritz
3/5/2012 2:55:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Snyder, Matt Stoudt, Carol Walker

My Review of Koons Baltimore Ford:
Drove 200+ miles to purchase a 2012 Boss 302. Had great and persistant contact with salesman (matt stoudt.) Was kindly greeted upon entering the dealership. Facility was clean and professional. Staff facilitated the sale of the vehicle and gave exactly what I expected for the vehicle I was trading in (honda s2000 cr.) Financing was skill fully handled by Miss Carol who was even able to get additional funding back to me from an existing warranty on the vehicle traded in. overall great experience, would definitely recommend this dealership and do business with them again.

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avalis
3/1/2012 11:21:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Kenny Dillon, Dennis Koulatsos

My Review of Koons Baltimore Ford:
The service department is fast, friendly, and helpful. It is always easy, and quick. Ken Dillon is great to work with, and Dennis the Manager is always willing to take time out of his day to discuss my car and what I should think about for the future!

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Response from: nick.pogar
Added: 3/2/2012 11:17:04 AM
Thank you for taking the time to submit a review for our Baltimore Ford location. We appreciate our valued customers giving us honest feedback, which we utilize to continue to improve customer satisfaction. If you wouldn't mind taking the time, we'd appreciate any additional reviews on either Google Places or Yelp. I've attached links below for your convenience.

If you need anything additional, please don’t hesitate to contact us at ownerscircle@koons.com.

We appreciate your business!

David Telfer
Director, Digital & Social Media
Koons Automotive Companies

Google: http://bit.ly/wp8mN8
Yelp: http://www.yelp.com/biz/koons-baltimore-ford-baltimore

mol301@hotmail,com
3/1/2012 8:49:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Felix Dianderas

My Review of Koons Baltimore Ford:
I just want to thank you again for the wonderful visit me and my husband had at Koons ford with you, We truly appreiate the time you spented helping us to purchas our NEW car. You are an outstanding sales person. Koons ford should be proud to have you on there team.

Thanks,
Mr. & Mrs. Donnell Colbert

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Response from: nick.pogar
Added: 3/2/2012 11:17:41 AM
Thank you for taking the time to submit a review for our Baltimore Ford location. We appreciate our valued customers giving us honest feedback, which we utilize to continue to improve customer satisfaction. If you wouldn't mind taking the time, we'd appreciate any additional reviews on either Google Places or Yelp. I've attached links below for your convenience.

If you need anything additional, please don’t hesitate to contact us at ownerscircle@koons.com.

We appreciate your business!

David Telfer
Director, Digital & Social Media
Koons Automotive Companies

Google: http://bit.ly/wp8mN8
Yelp: http://www.yelp.com/biz/koons-baltimore-ford-baltimore

kattavia
3/1/2012 12:40:13 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis Koulatsos

My Review of Koons Baltimore Ford:
I want to relate to all readers about my last experience to Koons Ford 2 days ago. My experience with Koons Ford was nothing but exceptional. My first contact via email before I buy a car is always to Dennis Koulatsos. He suggested coming down to see what he can do for me, meanwhile you need to know that I live in Bel Air so it is a hike. But I went because of Dennis. He introduced me to his sales associate Fariggi? (sorry about the about spelling). This gentleman was very knowledgeable and patient in showing me both new and used cars. BUT there are 2 things that I am not telling you, the second of which is the most important.

1. I too have purchased many cars for myself and family through Dennis. His character, courtesy and demeanor is what always brings me back to him. Let me repeat that, to him, not necessarily the dealership he is at. I still remember the first car I bought from him when he was at Jerry’s 25+ years ago. He has grown and moved on to different dealers who presented better opportunities from Al Packer to Heritage to his final place here at Koons where he will retire from because he has a personal stake in this dealership!

2. The last 2 cars I purchased were Honda’s. Dennis has always been associated with American made cars. Even though he knows that lately I have been leaning toward Hondas, his professionalism did not deter him from working with me. So let me tell you what he has does. He goes out to different Auction Houses and retrieves late model used Hondas which he brings to his dealership with NO OBLIGATION on my part. I like what he gets I buy if not I don’t again with no obligation. This is what makes him exceptional.

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Response from: nick.pogar
Added: 3/1/2012 1:44:27 PM
Thank you for taking the time to submit a review for our Baltimore Ford location. We appreciate our valued customers giving us honest feedback, which we utilize to continue to improve customer satisfaction. If you wouldn't mind taking the time, we'd appreciate any additional reviews on either Google Places or Yelp. I've attached links below for your convenience.

If you need anything additional, please don’t hesitate to contact us at ownerscircle@koons.com.

We appreciate your business!

David Telfer
Director, Digital & Social Media
Koons Automotive Companies

Google: http://bit.ly/wp8mN8
Yelp: http://www.yelp.com/biz/koons-baltimore-ford-baltimore

tkkelly
2/28/2012 3:22:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Ageloff, Dennis Koulatsos, Tom Snyder

My Review of Koons Baltimore Ford:
My wonderful experience at Koons Ford began with my first email request about the 2012 Ford Fiesta. I received a quick response from the General Manger Dennis Koulatsos on the availability and price of the car I wanted. He was pleasant, honest, and extremely professional throughout the entire process. The professionalism and friendly atmosphere did not stop there! I spoke to and emailed other members of the staff who were also very pleasant and professional I can only remember a few I dealt with by email (Steve Ageloff - lead settlement officer & Tom Snyder - New Car Sales Manger). There was also one gentleman on his break in the waiting room who was talking to my friend as she waited for me who I found very enthusiastic so needless to say I will definitely be coming back to Koons Ford Baltimore for all of my future purchases. Thank you all for your professionalism and kindness!!!!

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