Fred Olson | Page 17

Excellent communication from service advisor Mr. Fred Olson did a fabulous job of keeping me informed of progress on my vehicle and made valuable suggestions as to how to handle the repair. Mr. Fred Olson did a fabulous job of keeping me informed of progress on my vehicle and made valuable suggestions as to how to handle the repair. More

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A happy customer I really appreciated Fred's help in getting everything I needed taken care of. My experience at Toyota has always been a breeze. Thank you! I really appreciated Fred's help in getting everything I needed taken care of. My experience at Toyota has always been a breeze. Thank you! More

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let down upon arrival I called down to this dealership and set an appointment for my 90,000 mile service with your appointment scheduling dept only to be made aware of a re I called down to this dealership and set an appointment for my 90,000 mile service with your appointment scheduling dept only to be made aware of a recall on my vehicle. I didn't give it much thought but curiosity got the best of me and I made a follow up call to ask more details. Scott was the gentleman whom answered the phone and gave me a pretty good explanation on what's involved with this recall. He also seen my appointment and went over details about what to services where being performed during this service. when I got to the dealership I asked to deal with Scott and he was busy at the moment so i gentleman named Fred intercepted and stated he would get me started while Scott came to the write up area. Scott did finally come up and shook my hand and stated he will be on top of my car but through no avail I never seen Scott again and Fred was the person I was in contact with and it almost felt awkward for me watching Fred force Scott right out of this deal. I had no problems with Scott in fact I was grateful for the information Scott gave to me and gave me the extra attention to comfort me and explain things in detail I was impressed but at the same time let down because I'm sure Fred is good person I simply asked to deal with Scott and instead I got shoved on the back burner by Fred. I almost felt they were used car salesman blocking Scott from his well earned commission. I'm sorry but I will not return to this dealership. !st time back to this dealership in a while and yet again let down again by the expectations set from our first contact. More

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Casciato Rav 4 Recall Service 2nd car in for recalls - Fred helped us our again. Everything went smoothly from the shuttles to the service. We had no problems at all. Thanks aga 2nd car in for recalls - Fred helped us our again. Everything went smoothly from the shuttles to the service. We had no problems at all. Thanks again. More

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Servicing our Toyota Vehicles My family has 2 Toyota vehicles, and if we need service or maintenance done, the only place we will go to is Larry H. Miller Liberty. The staff and s My family has 2 Toyota vehicles, and if we need service or maintenance done, the only place we will go to is Larry H. Miller Liberty. The staff and service is above and beyond. To start with, someone comes to greet you, then the staff makes sure have a service representative who will make sure you are aligned with them from beginning to end. The dealership itself is great. Great atmosphere, lots of seating areas, as well as a child's play area. They do a great job to make your time there a most pleasant one. I have a small daughter who is thrilled when I tell her we are going to Toyota. We would highly recommend them. More

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outstanding service Fred O. made my experience getting my oil change positive. I will definitely return for my future car needs. Reasonable prices. Not long wait time. Fred O. made my experience getting my oil change positive. I will definitely return for my future car needs. Reasonable prices. Not long wait time. More

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We regularly service our 1993 Lexus LS 400 at Liberty Toyota - simply put, I will never take my car any place else! When a major component went bad, Fred Olsen gave me the option to purchase a factory o Toyota - simply put, I will never take my car any place else! When a major component went bad, Fred Olsen gave me the option to purchase a factory or after-market part and given the large price difference, I chose the after market part. Unfortunately, the aftermarket part(s) just didn't cut it, and an associated problem arose. Given that, Liberty Toyota - at no charge to me - replaced the part and gave me a rental each time (the aftermarket parts failed more than once, unfortunately.) Ultimately, we both came to the conclusion that the ‘aftermarket’ for this particular part would not solve the problem and they offered to install a factory part, and only charged the difference in price. Liberty surely lost a lot of money on this repair (labor, car rental, etc.) but each and every time they made the decision in terms of what was best for ME, the car owner. We get this kind of service EVERY TIME we go to Liberty Toyota, which is one reason we’re looking exclusively at (Liberty) Toyota for when we purchase our next car. More

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Very friendly Service Department. Maintenance was done quickly. Excellent waiting area for customers having their vehicle serviced. I usually avoid dealers because they find ways to take your money; I h quickly. Excellent waiting area for customers having their vehicle serviced. I usually avoid dealers because they find ways to take your money; I had the exact opposite feeling LHM Liberty Toyota. I'll definitely be bringing our Toyota back here! More

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All people we have worked with since car purchase (and before, since we are repeat buyers from you), have been top of your staff. If you need further detail, it will have to wait till after our vacation. before, since we are repeat buyers from you), have been top of your staff. If you need further detail, it will have to wait till after our vacation. Returning on 7/1/13 More

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We like the competitively priced oil change and tire rotation package, and the quick turn around time. We appreciate the excellent service that we have received from both Mike and Fred. In addition, t rotation package, and the quick turn around time. We appreciate the excellent service that we have received from both Mike and Fred. In addition, the waiting room makes it much more conducive to getting work done while waiting. More

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