Fumi Muto | Page 56

Friendly knowledgeable assistance I was recommended by my sister to come and see Gary. She gave me his number and I reached out to him. He set me up with a convenient appointment to co I was recommended by my sister to come and see Gary. She gave me his number and I reached out to him. He set me up with a convenient appointment to come in and take a look around and go on some test drives. Gary was great, knowledgeable and friendly and helped guide me towards a car that was just right for me. I'm very please with my experience and would recommend Gary and Garavel Subaru to anyone in the market for a car. Thanks for a great experience. More

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Great first-car experience Nicole was wonderful to work with - extremely knowledgeable, professional and responsive to every question or concern. Her manner is enthusiastic and Nicole was wonderful to work with - extremely knowledgeable, professional and responsive to every question or concern. Her manner is enthusiastic and supportive without any hint of slick or aggressive sales tactics. More

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Company is reliable and friendly My wife and I've been buying Subaru's from Garavel for 15 years. This is our 4th. Every time we've had good experiences with the salespeople and th My wife and I've been buying Subaru's from Garavel for 15 years. This is our 4th. Every time we've had good experiences with the salespeople and the service managers. Bob Fuchs was particularly attentive to our wishes and anticipated our needs. He is clear, focused and trust worthy. His follow up was exceptional. I would buy a car from Bob again. I'm very happy with my '16 Outback. More

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Easy, stressfree experience Fumi was spectacular as always but he was the reason I came there to begin with. It was also really good and easy to deal with Jason and he not only Fumi was spectacular as always but he was the reason I came there to begin with. It was also really good and easy to deal with Jason and he not only helped me learn about my vehicle but he also followed up with me a few times. I was purchasing the car in CT but registering the car in DC so Jason has kept in touch and kept me updated on the process. I would go back again in a heartbeat! More

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Everyone on the team was helpful in meeting my needs. Dave Novik, my salesperson was professional, helpful and patient with all I needed to learn about leasing a new car, my 1st time doing this, mind you. Dave Novik, my salesperson was professional, helpful and patient with all I needed to learn about leasing a new car, my 1st time doing this, mind you. He also helped with all the technological upgrades I needed to deal-with, very important if I was going to enjoy the fruits of my purchase, ( rather than the anxiety ) of my purchase from the "get-go." More

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"I Love My Red Car!" My experience with Dave was very positive. He was very friendly, courteous, helpful and knowledgeable. Other staffers were great, too. The transition My experience with Dave was very positive. He was very friendly, courteous, helpful and knowledgeable. Other staffers were great, too. The transition went very smoothly :-) More

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First New Car Purchase in a While Due to the fact that I had purchased a new vehicle in a while, I was not looking forward to the hassle however satisfying the result. This time it wa Due to the fact that I had purchased a new vehicle in a while, I was not looking forward to the hassle however satisfying the result. This time it was for a "fun" car, the BRZ, and there was no hassle involved. Transaction was smooth throughout and dealership stayed on stated schedule for delivery. Only quibble would be that no demo was available, but fortunately I had driven one previously. More

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A satisfied customer Professional, knowledgeable, honest, helpful, patient. The Garavel Subaru staffs make buying new Subaru a very good experience with ease. Job well don Professional, knowledgeable, honest, helpful, patient. The Garavel Subaru staffs make buying new Subaru a very good experience with ease. Job well done. We are impressed with their services and this make us their long term customer. More

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Great deal on 2016 Outback Our 2007 Impreza had become a maintenance money pit after 109,500 miles. After the last $550 repair bill at Garavel, I decided it was time to get a ne Our 2007 Impreza had become a maintenance money pit after 109,500 miles. After the last $550 repair bill at Garavel, I decided it was time to get a new car. I walked from the service desk to the sales department, found Gus at his desk and asked for a trade-in estimate. Then Fumi walked by and recognized me. I had bought two cars previously from Fumi at a different dealer and was always satisfied. I had “short-listed” the Outback as a possible replacement, and after a test ride later that day with my wife, we struck a great deal. This was Gus’ first car sale ever! Positives: friendly, low pressure, excellent value. Areas to improve: minor error in the paperwork that had to be redone. I’ve had mixed feelings about the service department. I particularly dislike when a dealer adds on routine service items that are not specified by the manufacturer. What does the dealer know that the manufacturer doesn’t know? Clearly just an attempt to generate more revenue. I’ve had the same issue at other dealers, including my Porsche dealer, and it irks me. More

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