Gabe Coelho

I have been utilizing, this dealership for over 20ys tino and Jacob are the most comprehensive and understanding individuals. always doing the best to resolve any concerns i may have. will continue to use t and Jacob are the most comprehensive and understanding individuals. always doing the best to resolve any concerns i may have. will continue to use this dealership and purchase my next BMW from them. laracuente Pedro colonia nj More

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Always great service for the last few years. Gabriel alway made sure I had all the information I needed to make service decisions. Filipe, Nick and Drew were great help with the purchasing proce Gabriel alway made sure I had all the information I needed to make service decisions. Filipe, Nick and Drew were great help with the purchasing process. They all went out of their way to explain, get me the best options and the purchasing experience was pleasant. More

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My car didn’t even get cleaned or vacuumed after I waited all morning and day with my daughter. No one asked us if we needed a ride across the highway to get food (thank God I had snacks for my child). I pay all morning and day with my daughter. No one asked us if we needed a ride across the highway to get food (thank God I had snacks for my child). I payed $700 for an oil change and an alignment. There’s no way I realized I didn’t even get a receipt plus I paid all cash. This is the worst dealership!!! I’m taking my business somewhere else because normally I do not leave reviews, but this bad service was definitely a first. Also me and my daughter were left last when I made a prior appointment yet we waited 5 hours. By the time I got the bill I just paid and left because I had to worry about my child’s needs. Still once I got home and realized what had happened instead of BMW of Springfield being a hero they played me. Do not get played. Go to a dealership where people understand it’s not what you do it’s how you do it. More

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I would like to commend my Sales Consultant, Christian Mendez, in particular. He absolutely embodies Integrity, absolute commitment to Customer Satisfaction, extremely knowledgeable and Professional. I Mendez, in particular. He absolutely embodies Integrity, absolute commitment to Customer Satisfaction, extremely knowledgeable and Professional. I have now purchased 2 M Series BMW's from Christian, and it is an absolute pleasure, and can attest, as many of you can imagine, is not the norm in the Car Sales Business. Christian makes the purchase experience as easy, while being cumulative, and most important, is not a "game player" that you will typically find at other Dealerships. They don't throw non-competitive numbers out there at first and you have to play that game for 3 rounds or so. Integrity and value is what you are going to get from the start. Christian is honest, totally fair from the start, and a straight shooter. There is no reason to go elsewhere and "waste" time with fooling around with numbers, someone who doesn't know the vehicle in and out, etc.. Again, his sincerity and integrity is second to none. I also had the pleasure of meeting the General Manager, Michael, who couldn't be accommodating enough. My limited experience with the Sales Department has been truly seamless and excellent. Again, my highest commendation to Christian, and I highly recommend that you go visit Christian first if you are ever in the Market to purchase or lease a BMW. I assure you, you will be extremely satisfied, and will need no further research or any other home. More

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Excellent The service staff and technicians are very friendly, polite and professional. Gaberiel my service technician and Marc DeAlmeida, Assistant Parts Mana The service staff and technicians are very friendly, polite and professional. Gaberiel my service technician and Marc DeAlmeida, Assistant Parts Manager treated me with the upmost courtesy and respect. I am a senior citzen. More

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Service was so overpriced!Just out of warranty 8 months and the problem was happening even under warranty and never properly fixed! Would not recommend and the problem was happening even under warranty and never properly fixed! Would not recommend More

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Amazing Service Department - always there when you need them This review is a bit belated but so well deserved. Truly hope that you will acknowledge these amazing representatives: Gabe Coehlo, April Quist and J This review is a bit belated but so well deserved. Truly hope that you will acknowledge these amazing representatives: Gabe Coehlo, April Quist and Jeremy Britanak who went above and beyond. I am the proud owner of a BMW Hybrid 5 (535). While driving the car, only after purchasing it a month or so prior, one of the alert lights went on, without an appointment, I pulled right into the service center, explained the situation and showed them the alert . Immediately, they had a customer service representative come talk to me and look at the car. His name was Gabe Coehlo. Gabe explained that the car would need to be kept over night and set me up with a loaner car. While there my sales rep, Jeremy Britanak saw me came right over and asked what was wrong and connected me with April Quist. April immediately engaged and kept the process moving. The particular service issue took longer than the basic 24/48 service call. This problem caused me to be without my car for a bit over 2.5 weeks. Gabe, Jeremy, April are outstanding in every way, Personable, patience and honest. Each one of them stayed connected with me though the process, alternating updates on progress and made sure I was comfortable in the loaner issued and understood the next steps needed in the repairs. My experience was excellent from start to finish. Communication was top. They kept me informed every step of the way and continually reassured me. Outstanding customer service from some amazing teammates, that you should be honored to have representing your company. I thank you, April, Gabe and Jeremy and thank you BMW of Springfield for your wonderful caring team. With Sincere Appreciation, Jodi More

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Amazing from start to finish Was Greeted by April she walked me through the process sat me with Gabriel pulled out my chair walked me to waiting area explained the FANTASTIC CHANG Was Greeted by April she walked me through the process sat me with Gabriel pulled out my chair walked me to waiting area explained the FANTASTIC CHANGES that are being made coffee area fresh ground coffee brownies cookies bagels snacks juices for kids ! Amazing Massage Chairs I didn't want to leave ! April & Gabe checked on me to see if I needed anything. Got me when car was done timely manner had car pulled up and ready !! Highly recommend this dealership i will come back to buy my next car and continue to service here More

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40+years and still delighted After 40+ years of very happy experience with this dealer and its predecessors, I can confirm that the new owners are determined to continue the many After 40+ years of very happy experience with this dealer and its predecessors, I can confirm that the new owners are determined to continue the many years of excellent service and that they are succeeding in every respect. They delivered my latest BMW this morning, and every aspect of the experience was ultra professional and thoroughly cordial. Ms. Grzebyk was wonderful to deal with, she knew the vehicles precisely, and her responsiveness (several times from home on days off) and immediate attention to detail was just amazing. Mr. Coelho was equally energetic and effective in handling one of the other BMWs in our family (we now have five of them). You have a very happy customer and we will be back again very soon. More

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