After leaving the hospitality industry after 40 plus years, I decided to try the automotive industry. Not forgetting the hospitality skills that allowed me not only to become Director Of Operations of two of the world largest Restaurant & Lodging Companies, along with creating and owning one of Maryland's first and largest Brewpub that allowed me to succeed in automotive sales. I strive for attentive relationships with our customers, listening to their wants and needs so we can deliver on that. With me it is not just a sale but a relationship.
Read moreDealership Experience
7 yrs, 4 mos
Industry Experience
7 yrs, 4 mos
22 Reviews
Write a Review22 Reviews of Gary Brooks
May 06, 2023
Hands down Shockley is the best Honda dealership in the DMV. I've bought many Hondas from this dealership (all from Charlie) and the process has always been easy and a great experience. After going to a di DMV. I've bought many Hondas from this dealership (all from Charlie) and the process has always been easy and a great experience. After going to a different dealership recently (only due to the current market conditions and vehicles available) and having the complete opposite experience, I am now confident I will not purchase another Honda from any other dealership. I want to thank Shockley Honda for being a true example of great service! They have always gone above and beyond with every transaction. More
Other Employees Tagged: Joe Sheedy, Charlie Beatty, Theresa Weyer-Bowie , Kim Davis
December 25, 2022
Theresa was an absolute gem to work with. She kept in constant contact with us while we waited for our car to arrive. Theresa was also patient with my daily texts AND when I come to purchase She kept in constant contact with us while we waited for our car to arrive. Theresa was also patient with my daily texts AND when I come to purchase my vehicle and then changed my mind from the CRV to the PASSPORT. Theresa stayed late for us and walked me through every step of the process. Excellent customer service and just an overall wonderful human. More
Other Employees Tagged: Theresa Weyer-Bowie
November 03, 2020
This is my third Honda purchase from Shockley. They are very professional and helpful. I traded my crv for a pilot due a growing family. They were great at walking me through the trade in and the purchase. very professional and helpful. I traded my crv for a pilot due a growing family. They were great at walking me through the trade in and the purchase. I’m looking forward to driving my new pilot for many years to come. More
Other Employees Tagged: Frank Taylor, Dante Velasquez, Drew locker
June 03, 2020
Love my new Honda! Charlie Beatty is the cream of the crop when it comes to sales. He was incredibly helpful and attentive and the entire Team was fabulous. They were Charlie Beatty is the cream of the crop when it comes to sales. He was incredibly helpful and attentive and the entire Team was fabulous. They were very knowledgeable and able to answer all of our questions, fun to work with, and delivered excellent service. More
Other Employees Tagged: Charlie Beatty
May 23, 2020
Paula, David and the entire team made my car buying experience during the coronavirus pandemic a breeze! My car was safely delivered to my home and most of the paperwork was done online to ensure a smo experience during the coronavirus pandemic a breeze! My car was safely delivered to my home and most of the paperwork was done online to ensure a smooth transition.. More
Other Employees Tagged: Dan Purcell, Paula Headrick , David Salvas, Nancy Wilkes
March 31, 2020
Mark was helpful, responsive, friendly and efficient. I worked primarily with Mark Lawson, who I think provided an excellent level of service. He was helpful through every step of the car buying and trade I worked primarily with Mark Lawson, who I think provided an excellent level of service. He was helpful through every step of the car buying and trade-in process, was friendly and worked efficiently to get me into a sweet new car! More
Other Employees Tagged: Nick Selby , Mark Lawson, Nancy Wilkes
February 13, 2020
Excellent experience Dealing with Mark Lawson on the purchase of our new car was a completely pleasurable experience and very much in keeping with our previous Shockley pu Dealing with Mark Lawson on the purchase of our new car was a completely pleasurable experience and very much in keeping with our previous Shockley purchases. Working with your technology guru, Matt, was a treat! More
Other Employees Tagged: Nick Selby , Mark Lawson, Nancy Wilkes
January 10, 2019
The best service of anywhere around! I bought my 3rd CRV and am loving it! Everyone was professional and helpful and I plan to continue my great relationship with Shockley for many years I bought my 3rd CRV and am loving it! Everyone was professional and helpful and I plan to continue my great relationship with Shockley for many years to come. More
Other Employees Tagged: Dante Velasquez
December 26, 2018
I love my new CRV! The service and sales at Shockley are the best! I will keep buying and servicing my cars there because they are professional, effective and efficient The service and sales at Shockley are the best! I will keep buying and servicing my cars there because they are professional, effective and efficient. No matter what I come in with - even when I don't have an appointment, they take care of me. In my book they are all 10's! More
Other Employees Tagged: Cindy East, Terri Churchill , Dante Velasquez
July 26, 2018
Outstanding service Gary was and outstanding salesman very courteous, he helped me to get the right vehicle and we are very pleased with our new 2018 CRV. Gary was and outstanding salesman very courteous, he helped me to get the right vehicle and we are very pleased with our new 2018 CRV. More