Gary Lamb
Gary Lamb at Mike Castrucci Chevrolet Sales, INC.
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Gary Lamb | Page 17

Used Car Sales

Mike Castrucci Chevrolet Sales, INC.

1099 Lila Ave
Milford, OH 45150

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5.0
171 Reviews
5.0

171 Reviews

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171 Reviews of Gary Lamb

April 02, 2022

Dealership Rating
Employee Rating

I had a great time working with Gary Lamb and Ryan Rege. We had been looking for months and unable to figure it out. These guys made the experience very possible and I really enjoyed their professional and More

by Mpvbrink
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Rege

Apr 04, 2022

Mike Castrucci Chevrolet Sales, INC. responded

Thanks for the superb review! We love treating each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.

April 01, 2022

Dealership Rating
Employee Rating

Gary lamb and Ryan rege were great if any one needs a car these are your guys took care of me from start to finish More

by daniellecsmith44
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Rege

Apr 04, 2022

Mike Castrucci Chevrolet Sales, INC. responded

Danielle, we are so grateful that you left us such a great review! We take pride in bringing all our clients the customer service that they deserve. We can’t wait to continue to serve you.

April 01, 2022

Dealership Rating
Employee Rating

Experience overall was very good. Not sure non-negotiable pricing is a great idea. We're still learning how to drive the car with all its new features. Thanks for all your help. More

by nlcwer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Buehner

Apr 04, 2022

Mike Castrucci Chevrolet Sales, INC. responded

Thanks for the stellar review! We are so glad you chose us for a place to purchase your vehicle. Our team will be there for you throughout the course of your ownership journey!

March 31, 2022

Dealership Rating
Employee Rating

Wonderful environment and wonderful staff. They made my experience less stressful. They had everything ready for me when I arrived and answered all of our questions and we had a lot of them. I More

by Rechtiene8
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Rege

Apr 01, 2022

Mike Castrucci Chevrolet Sales, INC. responded

Hello, thanks for the superb review! We love treating each of our customers with the kindness and gratitude that they deserve. If you ever have any future automotive needs, our team will be thrilled to serve you.

March 30, 2022

Dealership Rating
Employee Rating

Can’t say enough gratitude to Gary and Lou for making this one of the best purchase experiences I’ve had. Did help it was my dream car, lol. I told Gary I only had a small amount of time to spare and he More

by mlmorris1414
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou Buehner, Rick Loomis and Ryan (I think), nice guy that helped with the paperwork

Mar 31, 2022

Mike Castrucci Chevrolet Sales, INC. responded

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

March 27, 2022

Dealership Rating
Employee Rating

Great prices and customer service! I highly recommend this dealership for anyone looking for a new truck. More

by Pop
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Green

Mar 29, 2022

Mike Castrucci Chevrolet Sales, INC. responded

Good morning, we are so happy to hear about your 5-star experience! We greatly appreciate your business and look forward to your next visit with us!

March 26, 2022

Dealership Rating
Employee Rating

Was great working with Ryan and Gary they made car buying easy process . Great personalities . I will definitely use them in the future for my car buying needs . More

by lesliebaker937
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Rege

Mar 26, 2022

lesliebaker937 responded

Thanks to Ryan and Gary for great auto buying experience .

March 26, 2022

Dealership Rating
Employee Rating

Purchased a new to me Silverado from mike castrucci chevrolet used cars. The salesmen were externally kind and friendly. Will definitely be coming back for my next purchase. More

by Datki
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Walker , Lou Buehner, Corey Gatto

Mar 29, 2022

Mike Castrucci Chevrolet Sales, INC. responded

Thank you, Datki, for your feedback! We strive to bring you the best sales experience possible, so we greatly appreciate your response! We hope to see you again soon!

July 16, 2021

Dealership Rating
Employee Rating

The absolute worst experience I have ever had!!!! I was lied to about the extent of work the car needed and since my paperwork was misplaced the loan wasn't processed until AFTER I returned the car (which More

by Sanita
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Williams, Rocky Muirhead

Jul 19, 2021

Mike Castrucci Chevrolet Sales, INC. responded

On behalf of our dealership, we sincerely thank you for taking the time to write about your experience, Sanita. We are so sorry to hear about your concerns. Please know that your business is not taken for granted. We greatly appreciate your business and the opportunity to serve you. The appropriate associate will be reaching out to you shortly, if not already. We look forward to gaining your support in the future.

Jul 22, 2021

Sanita responded

Thank you for responding to my concerns. I really wanted to believe that someone cared about losing business since no one seems to really care about your customers. After 6 months of trying to get this mess handled I thought there might actually be some resolution , however, NO ONE HAS REACHED OUT TO ME. I'm not sure who " the appropriate associate" is, but I have heard from no one. I hoped that you simply wanted to do what was right. When I initially came into your dealership I explained that my mother had recently passed away and I am now caring for my 90 year old grandmother so I wanted a nice vehicle that I would be able to get her wheelchair in and ride her around comfortably. I test drove the car and was assured that it only needed ' a minor' repair to ensure the longevity of the car not a new engine so that it will run at all. Yes, I should have left it alone with any work being needed but I trusted and actually researched what I was told the problem was and decided to go ahead with the sale. So congratulations, you lied to, manipulated and capitalized on a grieving lady that is trying to care for her grandma. After the few conversations I had with you all it became obvious that you knew the repairs needed were not minor at all but you REFUSE to make things right for the sake of doing the right thing or even to make a customer happy so that they will continue to give you their business and even refer others to you. I am shocked that you don't even seem to care about a negative impact on your business!!!! The very least it seems you would do is actually follow up with what you said you would do. Your actions are appalling ! It really does not seem like you appreciate my business nor do you look forward to gaining my support.

Jul 28, 2021

Sanita responded

Thank you Michael Castrucci for reaching out and bringing this problem to a swift resolution. I am so grateful that you expressed genuine concern for me as a customer and as a person. I would also like to express my appreciation to Mike in your New Car Sales. Mike didn't even know what all had transpired with this ordeal but quickly offered an apology for such a negative experience and his assistance in bringing it to a close. Thank you for making things right. I am relieved that the man at the top values the PEOPLE that choose to give you their business. I would definitely be comfortable working with Mike to purchase a NEW vehicle.

October 23, 2020

Dealership Rating
Employee Rating

Watch yourself in finance. Update: The situation is Watch yourself in finance. Update: The situation is resolved. After a couple months it seems management saw fit to cancel and refund the warranty I More

by brad.linney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Finance office

Dec 21, 2020

Mike Castrucci Chevrolet Sales, INC. responded

Our goal is to always be transparent and up-front with all fees and payment options during the buying process. It is disappointing to hear that you're having trouble contacting our financing team. We want to be easy to reach, not just during the buying process, but throughout your time owning your vehicle. We will be more than happy to discuss details on your model's fees and alternative financing/warranty options for you.

Dec 21, 2020

brad.linney responded

Update: The situation is resolved. After a couple months it seems management saw fit to cancel and refund the warranty I didn’t want. I received a couple voicemails from them about discussing it but I was clear on my request and left it in their court. They apparently canceled it and reduced my loan balance by the amount I was charged. While I don’t have a good opinion of how the numbers game is played I am satisfied that they fixed this. I don’t have an issue with a business making profit but I don’t want to play games or be a detective to get the real price. If you want $14,000 for a car don’t offer it for $10,000 but back end me for the other $4,000. I might buy it for $14k but not if I was told $10k. I do love the car and now I love the deal. They may or may not want my business but with caution in finance I would buy from them again. The salesman (Gary) was a nice guy and really wasn’t part of what happened in finance.

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