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Gary Poarch
Gary Poarch at Audi Marin
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Gary Poarch

Service Advisor

Audi Marin

700 Francisco Boulevard West
San Rafael, CA 94901

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4.9
26 Reviews
4.9

26 Reviews

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26 Reviews of Gary Poarch

October 16, 2023

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Employee Rating

Great customer service! ! Very helpful team of people!!! Over delivered on my expectations and put me in the car of my dreams. More

by CARRIE_FRAZER
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Proctor

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Nov 14, 2023

Audi Marin responded

Thank you for recognizing our team's efforts in exceeding your expectations and putting you in the car of your dreams. Providing great customer service is our goal, and we appreciate your positive feedback.

October 11, 2023

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excellent customer service. drop off and pickup very easy. the video added to the recommended service link was very useful and a great idea to add More

by brett hansbery
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Myers

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Nov 15, 2023

Audi Marin responded

We sincerely appreciate you taking the time to share your positive experience with us. Your feedback is invaluable in helping us continually improve and provide exceptional service. Thank you for acknowledging our excellent customer service. We're delighted to hear that the drop-off and pickup were easy for you. The addition of the recommended service video is aimed at providing valuable insights, and we're glad you found it useful! Thank you again for choosing Audi Marin

October 07, 2023

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veru helpful, efficient and friendly. Even though I had a reservation, there was not a loaner car available making things difficult. More

by RDKRETIRED
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Roque, Amy Stoica, Brittany Myers, Ryan O'Sullivan , Gene Frank

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Nov 15, 2023

Audi Marin responded

We appreciate your kind words about our team's helpfulness, efficiency, and friendliness. We apologize for any inconvenience regarding the loaner car, and we'll strive to enhance our reservation system

September 30, 2023

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Always knowledgeable and punctual. I really enjoy having them taking care of my car. Thank you. More

by cynwoods
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Nathan Proctor , Gene Frank, Jason Arnold

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Nov 28, 2023

Audi Marin responded

Thank you for your kind words about our service team's knowledge and punctuality. We're committed to providing top-notch service and are grateful for your trust.

September 25, 2023

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Ok, Brittany was our service contact, very professional and friendly! Car was taken care of, video sent, that was awesome!!! More

by WMBYRNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Roque, Amy Stoica, Brittany Myers, Ryan O'Sullivan , Gene Frank

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Nov 14, 2023

Audi Marin responded

Thank you for recognizing Brittany's professionalism and friendliness. We're glad you appreciated the video updates, and we aim to continue providing awesome service.

September 24, 2023

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Professional, willing and polite service people, but didn’t get the job done. Brought the car in with a dashboard warning signal. They couldn’t reproduce it, but as soon as I got it home, the same signa More

by DICKROTHKOPF
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Recommend Dealer
Yes
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Nov 14, 2023

Audi Marin responded

We apologize for any inconvenience you experienced regarding the dashboard warning signal. Please reach out to us directly so we can address this issue promptly and ensure your complete satisfaction.

September 21, 2023

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My service representative was pleasant and made every effort to have my car serviced in a timely manner. More

by JBRENNAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brittany Myers

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Nov 14, 2023

Audi Marin responded

Thank you for acknowledging the efforts of your service representative in ensuring your car was serviced in a timely manner. Your satisfaction is our goal.

September 15, 2023

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This is a top notch outfit. They identify their weakness and improve on them effectively. Best Audi dealer in the Bay Area. More

by rquinta27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Stoica, Brittany Myers , Gene Frank

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Nov 13, 2023

Audi Marin responded

We appreciate your kind words about our dealership being a top-notch outfit. Continuous improvement is crucial to us, and we're thrilled to be recognized as the best Audi dealer in the Bay Area. Thank you for your support

September 13, 2023

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Employee Rating

Allows get top notch service from the team at Audi. Amy and Gary have always taken good care of my concerns. More

by BRWNSOO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Stoica

Helpful
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Nov 28, 2023

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Amy and Gary appreciate your kind words. Consistency in delivering top-notch service is our priority, and we're grateful for your trust in us to care for your concerns.

September 12, 2023

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Employee Rating

always friendly and informative! been going for there for 12 years. love my audis and working with them More

by koramakena15
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Proctor , Gene Frank, tyler!

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Nov 28, 2023

Audi Marin responded

Your feedback is invaluable to us, and we appreciate the opportunity to address your comments. We are committed to delivering exceptional service, and your input helps us continuously improve. Thank you for your loyalty over the past 12 years. We're pleased to have been a part of your Audi ownership journey. We look forward to continuing to provide you with friendly and informative service for many more years to come.

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