Gary Vogt | Page 2

YOU REALLY SHOULD CONSIDER GOING ELSEWHERE FOR SERVICE! My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silver My Ferman experience wasn’t what I’d expect from a Dealership! I was in town for a business and had a concern with my transmission on my Chevy Silverado. They had an appointment for 2:00 pm on Wednesday so I dropped my truck off Tuesday evening. Wednesday morning @ 8:00am, I received a tx from a Service advisor Michael who said he’d stay in touch with me. I didn’t hear anything all day and send him a message @ 4:00pm requesting an update! I figured they had it all day and just as they’re about to leave for the day, I ask when it will be finished. His reply was we looked at it early and they had to keep it another day! This information would have been helpful earlier in the day so I can secure further transportation!!!! A loaner wasn’t even offered! Thank god I reached out to the dealership because they had may have never got back with me! Day 2 10:00am Thursday, I don’t hear anything from the dealership so I send Michael a message asking for an update. Around 11:00am I finally received a reply saying he needed to get with the technician. REALLY? They’ve had my truck over 12 working hours and they need to get with the technician? Thinking I’d get a call shortly, I wait all day for an update! Once again @ 3:45 I have to ask for a update! So an hour later @ 4:45pm I finally hear a response saying he got backed up? No other response other then that!!!!!!!!!! ISN’T THIS WHY APPOINTMENTS ARE MADE AND IF YOUR BACKED UP YOU DON’T ACCEPT NEW ONES! I NEVER RECEIVED A CALL OR TX THE REST OF THE DAY!!!!!! So apparently they decided to keep my truck for another day without contacting me!!!!!!!!!! I call the dealership to speak with someone in Service. My transferred goes right to voicemail!!!! I left a message asking for someone to contact me asap. I never heard anything back! I called the dealership to request speaking to someone in service and they said Service has went home for the day! Once again, I have no transportation and don’t even receiving a simple call saying they were holding my truck just shows the incompetence of this dealership!!!!!! Day 3 2:00pm Friday, Now I’m p!ssed !!!!!! I NEVER RECEIVED ANY CALLS FROM THE DEALERSHIP! I attempted to call and speak to the Service advisor! The transferred call goes right to voicemail!!!!!!! xxx I hang up and call back to speak to the Service manager and that goes to voicemail! Another call is placed for the General Manager and that goes to voicemail!!!! OMG I’m in town for business and I can’t believe this dealership doesn’t care about it’s customers and even simple communication!!!!!!! I call the dealership back for the 4th time and finally got to speak with someone named Mike in Service!!!!!! Actually this person had to be tracked down just to answer the phone! So I proceeded to inquire about my truck that they’ve had for 3 full days! The only response I got was we’re busy and might need to look at it!!!!!!! HOLY CRAP ARE YOU FREAKING KIDDING ME!!!!!!!!!!!!!!!! I said I need to leave town today and need my truck back asap! They had it all that time to only say we might need to look at it! Im going to mail them a xxxx picture just as a reminder since they liked “Looking @ it” I really hope the Management sees this review because this is a total disgrace!!!!!!!!! Hopefully someone losses their job for this incompetence! If Chevrolet would ever see this review I’m sure they wouldn’t be happy!!!!!!! Please go elsewhere for service for this dealership because they clearly don’t know how to take care of its customers! If I could give it a zero star I would do that first just to warn everyone! More

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Everyone friendly and courteous in providing outstanding service. My requests for desired features were honored to the point of having to obtain a vehicle from another dealership to provide the color of m service. My requests for desired features were honored to the point of having to obtain a vehicle from another dealership to provide the color of my choice..My salesman transferred all my belongs from the old vehicle to the new one. More

by ebliss8 Verified Customer Verified Customer

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Have dealt with Ferman for my last 3 car purchases. Very pleased with the customer service. Everyone is friendly and helpful. Will definitely give them my future business as well. pleased with the customer service. Everyone is friendly and helpful. Will definitely give them my future business as well. More

by crazycarole Verified Customer Verified Customer

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I had the worse service ever here and it wasn't the first time. I went here out of convenience. They actually texted at closing time to tell me they needed to keep my car over weekend instead of calling me t time. I went here out of convenience. They actually texted at closing time to tell me they needed to keep my car over weekend instead of calling me to ask. I couldn't even say no. Next time, I will drive an hour to Ferman Tarpon where the staff is friendly and they call me to discuss the status of my vehicle. That just goes to show that value of the customer over there versus Tampa/Brandon. I won't be returning. That's why I even buy my vehicles there too. More

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Ernie Taylor is a very knowledgeable person that was very very helpful on getting us our 5th vehicle from you guys at Ferman Chevrolet Tampa very helpful on getting us our 5th vehicle from you guys at Ferman Chevrolet Tampa More

by sobucki1 Verified Customer Verified Customer

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Z was very patient and professional and so was his wife. I really appreciate all their time and understanding they gave me and my boys. I didn't expect to buy a vehicle so fast but my lease was up in Augu I really appreciate all their time and understanding they gave me and my boys. I didn't expect to buy a vehicle so fast but my lease was up in August. I miss my power seats, remote start, and the convince of the little car. But I can tell the difference, I feel safer, my back feels better, I don't even feel the jerk on my butt lol. I like the safety features. I guess I should of noticed more when I was there, but with kids it's kind of hard. Oh and the front of the Equinox was all scratched up on the lower bumper. I'm not sure why he was so slay and quiet like he was hiding something. More

by jk2004twins Verified Customer Verified Customer

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Truly a place of hard working people, these people went the furthest they could could get me a deal on my new truck. LOVE FERMAN the furthest they could could get me a deal on my new truck. LOVE FERMAN More

by juan pirela Verified Customer Verified Customer

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Very disappointed in the customer service brought my 2012 tahoe in to have DVD player assessed as it wasn’t reading discs and it was covered by my extended warranty. I was immediately told I needed to get tahoe in to have DVD player assessed as it wasn’t reading discs and it was covered by my extended warranty. I was immediately told I needed to get a rental car in order for the ticket remain open to allow them to fix my vehicle. After the nightmare of getting to the rental Company and not to mention the money unexpectedly spent, I received a text message 5 hours later telling me they don’t know what’s wrong with it but GM won’t replace the system because my car was so old and that I could come pick up my car !!!! I wish they would have allowed me to stay For my appointment like I intended too, while they tried to assess my vehicle. Wasted my time and money and didn’t even get a complimentary car wash for the hassle. More

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Change of oil for my new Silverado FREE...and also get replace parts that get damage by air freshener in the ac panel. Thanks so much replace parts that get damage by air freshener in the ac panel. Thanks so much More

by Perezlunalinda Verified Customer Verified Customer

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Great service, good customer advocate, I will recommend anyone who want to buy a new car or truck , thanks for all the help and the experience anyone who want to buy a new car or truck , thanks for all the help and the experience More

by rivera.carlos.cnr Verified Customer Verified Customer

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