Gavin Basso
Gavin Basso at Lia Hyundai of Hartford

Gavin Basso

Fixed Operations Director

Lia Hyundai of Hartford

20 Jennings Rd
Hartford, CT 06120

4.6
18 Reviews
4.6

18 Reviews

Write a Review

Dealership Experience

7 yrs, 5 mos

Industry Experience

29 yrs

18 Reviews of Gavin Basso

April 23, 2025

Dealership Rating
Employee Rating

Always satisfied with Lia Hyundai Service team. Hector is awesome, Danne is excellent in customer service. They always helped me to address the issue and very honest about what my car needed. They More

by hqpham128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dane Morissette, Hector Morales

Apr 25, 2025

Lia Hyundai of Hartford responded

We appreciate your 5 stars for Hector and Dane! Thank you for taking a moment to tell everyone what makes them stand out at each visit. We're happy to be your #1 choice for keeping your vehicle in shape.

April 17, 2025

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always good service fair pricing . they let you know what issue your car has and the required maintenance. More

by jpalega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2025

Lia Hyundai of Hartford responded

Thank you for your positive feedback! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

March 03, 2025

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Outstanding customer service provided in a clean, efficient and comfortable dealership Hector Morales along with the service department team treats me with kindness and caring He takes extra time More

by Lalf
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Hector Morales

Mar 04, 2025

Lia Hyundai of Hartford responded

Lalf, we're delighted Hector has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again!

September 19, 2024

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Dane was very helpful with my repairs on my car . i had a recall and they took care of it .great service .only issue i had to go somewhere else to get tires mounted because their tire machine cant do More

by jpalega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Lia Hyundai of Hartford responded

Thank you for taking a moment to share positive feedback on Dane! We truly appreciate hearing from people who have been helped by our amazing team. We hope to accommodate more of your needs the next time you visit us!

September 12, 2024

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Venroy Allen Service Advisor Lia Hyundai had a few hiccups in the beginning of my service and I understood principle and was however disappointed until this advisor turned around my experience with op More

by KhaliD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hector Morales, Venroy Allen

Sep 12, 2024

Lia Hyundai of Hartford responded

Khalina, thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recognition of Venroy's support and expertise. Please come see us again some day!

July 13, 2024

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This is Melvin Muniz. Husband of Lourdes Rodriguez. All staff are great, service fast and good work. Amazing vehicle's More

by Melvinmuniz07
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah Klass, Hector Morales

Jul 15, 2024

Lia Hyundai of Hartford responded

Thanks for letting us know our service team did a great job, Melvin! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

Jul 16, 2024

Melvinmuniz07 responded

Loan officer is great at what he does. Thanks much

July 08, 2024

Dealership Rating
Employee Rating

had to do tire rotation and change the lug nuts . Made a appt. got in done right pick it up . i always get great service at lia hyundia . More

by jpalega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2024

Lia Hyundai of Hartford responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

June 11, 2024

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brought in for service found my issue ordered parts waiting on parts to be delivered .great service really good mechanics .staff very helpful. More

by jpalega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Lia Hyundai of Hartford responded

Thanks for letting us know our service team did a great job! Making your service visits accommodating and thorough are our top priorities. Thank you for choosing Lia Hyundai for your automotive needs!

June 08, 2024

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Employee Rating

The team at Lia was wonderful. My car had a nagging issue and I made several trips and this time around they decided to change the engine. They were absolutely courteous and provid More

by haritha.namduri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dane Morissette

Jun 09, 2024

Lia Hyundai of Hartford responded

Thank you for taking the time to leave us this positive review. We are glad that our team got your automotive needs taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

May 03, 2024

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Employee Rating

For me it was a very pleasant experience doing business with Lia Hyundai of Hartford. Knowledgeable staff, friendly sales representatives, experienced service engineers and professional car detailing servi More

by George Szollosi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2024

Lia Hyundai of Hartford responded

Thank you for your positive review, George! We sincerely appreciate your assessment of Essar and our dealership team, and we hope that you'll think of us the next time you have any automotive or Hyundai needs. Safe travels until we meet again!

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