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Gene Heiderich
Gene Heiderich at West Side Garage, INC.

Gene Heiderich

Service Consultant

West Side Garage, INC.

822 Broadway St
Berlin, WI 54923

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4.7
66 Reviews
4.7

66 Reviews

Write a Review

66 Reviews of Gene Heiderich

January 17, 2026

Dealership Rating

Appointment went well with a small delay due to the dealership having some incorrect information about my email. More

by M46KL
Recommend Dealer
Yes
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Jan 18, 2026

West Side Garage, INC. responded

Thank you for your feedback! We appreciate your understanding regarding the small delay caused by the mix-up with your email. At West Side GM of Berlin, we strive to provide a seamless experience, and your insights help us improve. If you have any further concerns or questions, please feel free to reach out. We look forward to seeing you again! West Side GM Team (920) 361-5100

January 17, 2026

Dealership Rating
Employee Rating

I was taking care of quickly and the service was completed promptly. That's all folks More

by M46KL
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jan 18, 2026

West Side Garage, INC. responded

Thank you for your review! We're glad to hear that you were taken care of quickly and that your service was completed promptly. We appreciate your feedback and look forward to seeing you again at West Side GM of Berlin! West Side GM Team (920) 361-5100

January 09, 2026

Dealership Rating
Employee Rating

The amount of time waiting for the paperwork sucked. .. I don't understand why I will not get lifetime tire rotation on the new tires I bought from you..... More

by CJDJOTTMAN
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Jan 10, 2026

West Side Garage, INC. responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the paperwork wait time and the lifetime tire rotation concern. Our team strives for a smooth process and values your input as we work to improve. If you have further questions or need assistance, please feel free to reach out to us at West Side GM of Berlin. We hope to see you again soon. West Side GM Team (920) 361-5100

December 28, 2025

Dealership Rating
Employee Rating

All the staff I have met, I’ve been very polite and professional. It’s obvious that Jeff enjoys his position, and has good knowledge of my vehicle. Westside also has a very good extended warranty progr More

by BEANGRINDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kapp

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Dec 28, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're thrilled to hear that you've had positive experiences with our staff, especially with Jeff. It's great to know that you appreciate our extended warranty program at West Side GM of Berlin, and we’re glad it has been beneficial for you compared to your previous experience. We look forward to serving you again in the future! West Side GM Team (920) 361-5100

December 23, 2025

Dealership Rating
Employee Rating

A Very courteous crew, friendly explain things and get the job done in a timely matter. More

by suzabellkrueger@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Hogan, Jeff Kapp

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Dec 23, 2025

West Side Garage, INC. responded

Thank you for your review, Suzabell! We appreciate your kind words about our courteous team and their efficiency. At West Side GM of Berlin, we strive to provide excellent service and it's great to hear that you had a positive experience. We look forward to assisting you again in the future! West Side GM Team (920) 361-5100

December 22, 2025

Dealership Rating
Employee Rating

They get work done in a timely manner. Keep my chevy truck rolling. I will do everything to give them the chance to sell me my next vehicle. More

by 205triton
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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Dec 22, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We’re glad to hear that you appreciate our timely service and that your Chevy truck is running smoothly. We look forward to helping you with your next vehicle purchase at West Side GM of Berlin. Your support means a lot to us! West Side GM Team (920) 361-5100

December 16, 2025

Dealership Rating
Employee Rating

Brought my truck in for routine maintenance. Everything was taken care of in a short period of time. More

by ldhanson
Recommend Dealer
Yes

Other Employees Tagged: Gene Heiderich

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December 16, 2025

Dealership Rating

Always handle my service needs and explains any issues I might need to address. Have always used west side in the past. More

by ldhanson
Recommend Dealer
Yes
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December 16, 2025

Dealership Rating

Always handle my service needs and explains any issues I might need to address. Have always used west side in the past. More

by ldhanson
Recommend Dealer
Yes
Report | Print
Dec 17, 2025

West Side Garage, INC. responded

Thank you for your kind words! We truly appreciate your continued trust in West Side GM of Berlin for your service needs. It's great to hear that our team has been able to address any issues and provide the support you need. We look forward to seeing you again soon! West Side GM Team (920) 361-5100

December 16, 2025

Dealership Rating

Always handle my service needs and explains any issues I might need to address. Have always used west side in the past. More

by ldhanson
Recommend Dealer
Yes
Report | Print
Dec 17, 2025

West Side Garage, INC. responded

Thank you for your wonderful review! We're glad to hear that your truck's routine maintenance was handled quickly and efficiently at West Side GM of Berlin. We appreciate your trust in us and look forward to assisting you again in the future! West Side GM Team (920) 361-5100

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