Geoff Lemme

"My experience at the dealership with Geoff was exceptional. From start to finish, Geoff and team provided outstanding service, making the car buying process smooth and enjoyable. Highly recommende exceptional. From start to finish, Geoff and team provided outstanding service, making the car buying process smooth and enjoyable. Highly recommended!" More

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Geoff Lemme was very helpful in selling me the cx-50, and working with me to come up to Rockville , arrange for the paper work , picking me up from my hotel near BWI, and helping me to understand the new fe working with me to come up to Rockville , arrange for the paper work , picking me up from my hotel near BWI, and helping me to understand the new features compared to our current cx-5. More

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Swift, kind and accommodating!!!! My third purchase! Not pushy and look to suggest models best suited for your needs pushy and look to suggest models best suited for your needs More

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Geoff was straight forward with me from the start. He was genuinely personable and honest, traits hard to find in most car salesman. Buying my Mazda from Ourisman Mazda in Rockville was by far the best exper genuinely personable and honest, traits hard to find in most car salesman. Buying my Mazda from Ourisman Mazda in Rockville was by far the best experience I've ever had! I will be buying future cars from this dealership and hopefully from Geoff. More

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I worked with Geoff Lemme and he was fantastic. He was friendly, knowledgable, and wasn't pushy. He treated me well and helped get me into a new CX-5 - despite having to work later than he probably wanted friendly, knowledgable, and wasn't pushy. He treated me well and helped get me into a new CX-5 - despite having to work later than he probably wanted. He's also been helpful after the fact with sorting out some paperwork and mailing me an item I had forgotten in my trade vehicle. Would absolutely recommend Ourisman and Geoff! More

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Geoff Lemme our sales person was excellent, he was very helpful and had all the right answers to all our questions. It was a hassle free experience to get our’s daughter first car. helpful and had all the right answers to all our questions. It was a hassle free experience to get our’s daughter first car. More

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Financing department are sharks. I contacted Ourisman on 12/14 to inquire about a used Mazda 3. I ended up speaking with a Geoff Lemme, Geoff was great, I had a price in mind and Geof I contacted Ourisman on 12/14 to inquire about a used Mazda 3. I ended up speaking with a Geoff Lemme, Geoff was great, I had a price in mind and Geoff was great about negotiating with me. Now I live in Delaware. Rockville, MD is 2+ hours. I went that night to look at the car and test drive it. Now I'm very young, I just turned 19 and I've had many experiences already with not being taken seriously when I show up alone to test drive and negotiate cars. I also have had experiences where I agree on the phone to a price and then I get there and the price changes. I felt like Geoff was taking me seriously but still ultimately felt like he was expecting my dad or boyfriend to call shots for me. That's okay, I don't blame him since I'm an unusual case. After signing a few documents, I was given a credit app and introduced to the finance manager. I had my own personal financing (as finding somewhere to finance me was nearly impossible) and brought the pre approval letter to show that. Now a pre approval letter means I am approved for whatever amount stated on the document. The finance manager was quick to inform me that the pre approval letter meant nothing and that I didn't REALLY have financing. When I questioned this he said he'd been in the finance business for 18 years and he knew better. He also informed me that since the pre-approval letter meant nothing I could not take the car that night unless I filed for financing through them in case my bank decided to not finance me. Now, my car I currently had was not going to make the trip to Rockville no matter what. I said fine, but warned them not to run it more than one time because I was positive they wouldn't be able to beat any rates or even probably get me financed at all. After a while John came back with a purchase order for me and very quickly and irritated told me he couldn't get financing and when Geoff asked more he just said very loudly and from across a fair distance " I sent it in everywhere and even put higher income and none of them came back" My first problem is 1) why did you increase my income when I don't make that monthly and 2) Why was my credit submitted multiple times as if that would suddenly change the banks minds. Needless to say I was pretty upset because I would have to make another 2+ hour drive with the check and was told repeatedly that the car could not be held so if someone got there before I brought the check I was SOL. That ends the first day of annoyances. On 12/15 I emailed Geoff saying I was coming to pick up the car, now the night before it was made very clear to me unless I came back with money I wasn't getting the car. Geoff quickly responded to my email saying "As long as you have your pre approval you're good to take it off the lot!!" Uhh...what? Are you kidding me? Regardless, it was too late so, I came in with a bank check for the agreed upon price and suddenly my file couldn't be found. I know that no one, maybe even Geoff didn't think I'd be coming back. I'm a young kid, I don't look great on paper. No way was I coming back for the car. They underestimated the wrong person. After spending a good hour getting paperwork found, insurance info refaxed, which had to be done twice because I am on my parents policy and it said nothing about "you being covered to drive their cars" I was taken to speak with John again. Now, by this point in time I was just so ready to leave. I was exhausted, frustrated and just wanted my car. John came into the office, put a new purchase order in front of me and nonchalantly explained that it would be 11 dollars more. Now. 11 dollars is not a big deal. But it had been explicitly agreed upon that at the price Geoff and I came to they had my business, but not a dollar more. I was quickly informed that the taxes on the first purchase order were incorrect and that I had to pay taxes otherwise it'd be illegal. I told John I understood that but I should not have to pay for the dealerships oversights and that nothing that changes in the middle of the purchase order should affect what I pay. It's their job to arrange things to make ends meet. When I asked about them eating the 11 dollars John looked at the purchase order, laughed and said the sales price for the car was what it was and it wouldn't change. John was also kind enough to print out a list of Delaware taxes and fees for me to prove he wasn't lying. Now why couldn't that have been printed out the night before to make sure the first purchase order was correct? I excused myself because at this point I was tired of being treated like a toddler who needed taxes explained to me and spoke to my dad on the phone. Now Geoff, being a good salesman saw me outside and on the phone and quickly asked me what was wrong. After telling him what was going on he went and talked to someone and suddenly the sales price was 11 dollars cheaper. After going back into the office John didn't bother to speak to me anymore, just slapped papers in front of me to sign and then take them away. I was friendly through all of this as if I hadn't been I would've been equally as rude but that would've just made the ordeal last longer. After signing I was free from the office and took the car off the lot as soon as I could. I went and parked in another parking lot to finish adjusting and playing with the car. All in all the experience was saved by Geoff because if he hadn't of stepped in I was willing to rip the check up and walk out based on the idea that I was bait and switched. I couldn't be happy with the car, and I was pleased with Geoff's service but the finance department( at least one associate in particular) is very shady and very very rude when they don't get what they want. I would tell friends to go there but ultimately be prepared to deal with a lot of nonsense if they count you out. More

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Can You Say Wonderful!!! This was such a great visit and the atmosphere was awesome. The staff there was wonderful and extremely helpful. I usually dread going into dealership This was such a great visit and the atmosphere was awesome. The staff there was wonderful and extremely helpful. I usually dread going into dealerships because I walk away feeling cheated… But not at this place. The staff was very knowledgeable and didn't pressure me into buying anything. My son had an idea of what cars he was interested in, and the salesman did a great job describing different info on all of these cars… I don't know how they remember so much but I was impressed. I would recommend this place to all my friends and family. More

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