Geoffrey Knapp | Page 24

Made it easy Not a fan of "shopping" for cars as it can get tedious and frustrating with all the options, finances, time, etc. I intended to "shop around" more th Not a fan of "shopping" for cars as it can get tedious and frustrating with all the options, finances, time, etc. I intended to "shop around" more the day I bought the car, but was very pleased with the dealership, the vehicle, and the people involved in selling me a new vehicle and trading in my old one. I was treated very well as a customer which made my decision a lot easier. More

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Great job! I went into this dealer knowing that I needed a new car as my current '06 Ford Taurus had a broken compressor and was leaking coolant (nearly a $2k pr I went into this dealer knowing that I needed a new car as my current '06 Ford Taurus had a broken compressor and was leaking coolant (nearly a $2k price on repairs). Geoffrey Knapp was already a familiar face as he had sold my brother and parents Ford Escape a few years back so i knew of the atmosphere and environment that I was getting into. I knew that i also wanted to get a F150 because of my love for them and need with my job in construction work. Geoffrey was excellent in helping find the exact type of truck I wanted including my interior specifics (specifics included: XLT, black exterior color, 4 door, center console, tow package). As I went in to the office to fill out paperwork and financing I found out that the vehicle I purchased was failing a fuel sensor test which required me to leave the truck for repairs to be made. I bought this truck on a Friday near closing time so the earliest time the techs were going to be able to fix it would be the following Monday. Considering this issue Geoffrey went above and beyond by first providing me with a 2014 Ford Fusion for a rental and by knocking $1k off the top for my inconvenience. As Monday came upon us I received a call from Geoffrey stating that they would be unable to deliver the truck as promised because of an error with part purchasing thus requiring a Wednesday delivery date. Because of this Geoffrey was able to install a bed cover and lining for free as he was more than sympathetic and apologizing for the issues and failing to live up to Ford's promise. I can't not express how professionally Geoffrey acted for me as I know that with things getting out of hand he went above and beyond what would be considering satisfactory and I am grateful for his service and ensuring my complete satisfaction. I would absolutely recommend him to anyone for purchase of a vehicle. I also was fortunate to have Andy Malm as my finance consultant as he was able to find me an interest rate from BMO that more closely lined with my expected payments of $400 - $500 / month. Not only was he able to do this but because of my family's recent purchase he was able to knock off $500 on the 6 year / 100k mile warranty. The overall experience was top down the best service I have every received and Andy/Geoffrey were able to make the entire process as smooth and painless as possible. More

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Excellent service from entry to exit - friendly and reasonably priced. I appreciated the detailed explanations. I would definitely come back in the future and consider buying future vehicles from NC Fo reasonably priced. I appreciated the detailed explanations. I would definitely come back in the future and consider buying future vehicles from NC Ford. More

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Salesman more concerned about [making his money], than making sure customer was comfortable in how he was trying to put the deal together. Really made us feel uncomfortable. making sure customer was comfortable in how he was trying to put the deal together. Really made us feel uncomfortable. More

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I have always recieved great service from the staff at north country ford. geoffrey knapp is good salesman and a friend to those he helps.I wiil always deal with north country ford and Geoffrey for as lo north country ford. geoffrey knapp is good salesman and a friend to those he helps.I wiil always deal with north country ford and Geoffrey for as long as he is there,for my car or truck needs. Thank you for all your help Geoffrey,and thank you again north country ford for your great service. Jerome J Cloutier More

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Despite a rough start with a salesperson, my new car buying experience was turned around by a great salesperson in Scott Smith and a problem quickly solved by sales manger, Tim. I would recommend North buying experience was turned around by a great salesperson in Scott Smith and a problem quickly solved by sales manger, Tim. I would recommend North Country Ford for a new car purchase. More

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