George Burton

Mr. Horton is an awesome salesman and is truly compassionate about the satisfactory of his customers. We appreciate you, Mr. Horton! compassionate about the satisfactory of his customers. We appreciate you, Mr. Horton! More

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They welcomed me every time I walk into the show room. I got the feeling they really care about the success of my car delivery and subsequent service. I got the feeling they really care about the success of my car delivery and subsequent service. More

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Bought a new GLE around a year ago. our salesperson was great. Her name is Ann. Nothing but a negative experience since. Issues with wipers and were told that’s just the way they are. Service sept is terri great. Her name is Ann. Nothing but a negative experience since. Issues with wipers and were told that’s just the way they are. Service sept is terrible. Whoever takes calls is rude and no one ever returns calls. We finally got an appt and when we showed up we were told we didn’t have one. After we had confirmed it just a day before. Now we are waiting on parts and they tell us we have no idea when the part will be in. This was our first Mercedes and we were so disappointed. We expected more from a company like Mercedes especially for the money we spent. We will never own another Mercedes or buy anything from this dealership again. More

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My experience at Mercedes-Benz of Huntsville was HORRIBLE. I went in to get my tires balanced and rotated; however, it was not done correctly. Traveling to my parents' home (3 hours away) with my 9 HORRIBLE. I went in to get my tires balanced and rotated; however, it was not done correctly. Traveling to my parents' home (3 hours away) with my 9 year old son on Christmas Eve was the worst driving experience I have ever had in my life. My vehicle was shaking erratically the entire ride. If the service department was not equipped to accurately perform the service, then they should not have attempted to work on my vehicle. They put my life and my son's life in danger with their negligence. What made things worse was the arrogance from the service manager (George Burton) and the general manager (Scott Moskow). The general manager had the audacity to speak on a clerical error made by the company who properly did their job and fixed Mercedes-Benz of Huntsville's mistake. The other company did a great job and was much cheaper. He should have spoken to his employees about their poor decision-making and quality of work. I will not be doing business at this location again. More

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Christina is extremely smart, professional and welcoming. I love her personality. She worked strong as an individual and also as a team. She introduced us to the (Extremely helpful and he was pleasant also I love her personality. She worked strong as an individual and also as a team. She introduced us to the (Extremely helpful and he was pleasant also) young man setting up the SUV and the young man that detailed the vehicle. More

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Scott Moskow and Tyler Hand were very helpful. I took my car into the service center for a faulty horn. A new one was ordered. When I was notified that the horn was available I drove it in just to I took my car into the service center for a faulty horn. A new one was ordered. When I was notified that the horn was available I drove it in just to find out that it was the WRONG horn. While we waited for the right horn to come in I had my car at the Landers Mclarty Chevy Collision Center for some minor grille and component adjustments. While the grille was off the horns were exposed so I thought it was a good idea to have the horn replaced then so it wouldn't have to be taken apart again to install the new horn. Someone from the MB service center went to pick up the car from the collision center and while they transported it back to MB both of the front wheel well liners were damaged by rubbing against the front tires. Than I had to wait for new liners to come in. I finally got everything fixed but at a considerable loss of TIME and aggravation. I didn't appreciate the way my car had been treated and I regret to say that I will NOT be going back to MB of Huntsville or the Chevy collision center. More

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