Georgia Aplon | Page 5
Internet Director/ Marketing Manager
Beck & Masten Buick GMC North
11300 Farm to Market 1960 Rd W
Houston, TX 77065
52 Reviews
Write a Review52 Reviews of Georgia Aplon
March 19, 2024
Karla took care of me very quick with a friendly smile, she asked me if I wanted a car wash and she delivered, quick friendly service what else do I want, GREAT JOB KARLA!! she asked me if I wanted a car wash and she delivered, quick friendly service what else do I want, GREAT JOB KARLA!! More
Other Employees Tagged: Georgia Aplon , Karla
March 15, 2024
Good service and no pressure. Found truck I wanted and drove off a few hours later. Found truck I wanted and drove off a few hours later. More
Other Employees Tagged: Georgia Aplon , RK
March 15, 2024
Overall a great experience from start to end. Manny was great to work with and was very straight forward Manny was great to work with and was very straight forward More
Other Employees Tagged: Georgia Aplon
March 14, 2024
The dealership lost my keys and extended the time of repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be oka repairs because they wanted to know my estimate payout. Completely unprofessional and hardly answered my calls. Service manager Dee appears to be okay with staff not providing adequate service to customers. I will never go back to this location More
Other Employees Tagged: Georgia Aplon , Dee (Service Manager)
March 11, 2024
I have been a customer with their servicing department for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The custome for years and have spent thousands of dollars annually with their recommended services despite being cheaper at non-dealership locations. The customer service has been getting worse lately and this lasting servicing job was remarkably egregious. The car was in for a week and on the third day I was provided a statement of work. I am not sure that any work done as a new tire was supposed to be installed was not. This led me to believe the brake work and alignment may have been missed or just not work on but charged. I was overcharge on the last oil change and was to be free this time around as well, but there was no new oil change sticker on the windshield as well. Hence, was any work done on my car? I have my car in the body shop at the moment and will bring it back to the dealership. I want the new tire that I paid for and evidence that work was done per the agreed SOW or I will file a BBB compliant and dispute the charges with my credit card company. No quality control whatsoever. I really hope that the failure to install a new tire was just a mistake and they can prove that was work was done. If not they will lose a customer and I do not recommend this dealership to anyone as I am starting to question all other work that was supposedly done on my vehicle over the years. More
Other Employees Tagged: Georgia Aplon
March 11, 2024
They were ready for me when I arrived. Work done quickly. I am impressed with this service department Work done quickly. I am impressed with this service department More
Other Employees Tagged: Georgia Aplon
February 13, 2024
Good service and our salesperson was easy to work with. We got the truck we wanted for a fai price. We got the truck we wanted for a fai price. More
Other Employees Tagged: Georgia Aplon , Javonte
December 19, 2023
Bought a new Yukon which upon driving away from the lot were unable to get anything programmed. Salesman not any help, turns out the vehicle was sent with us on DEMO mode so had to take it somewhere to get were unable to get anything programmed. Salesman not any help, turns out the vehicle was sent with us on DEMO mode so had to take it somewhere to get it out of that. Was in the process of purchasing all weather mats and texted the salesman to find status he just texted back that he is no longer there. Never received any loan or paperwork with the car so we had to contact GM financial for payment instructions. Now we are 5 days away from the paper plates to expire and for 2 weeks have been calling about them and no one will pick up or return a call.....NEVER AGAIN will we purchase a vehicle from this dealership, they are happy to take your money and then NOTHING!!!!! More
June 14, 2023
Could not get anyone to call me back for a simple windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewh windshield issue that I bought supplemental insurance for. After purchasing more than 10 vehicles in the last 8 years, I will take my business somewhere else. Professionalism doesn’t stop after sales More
Other Employees Tagged: Georgia Aplon , Finance will not answer or return a call