Gerald Fico

I scheduled an appointment for 0950, got there with an issue with my car window motor, my radio, and wanted to get an oil change since I was here already. Got there about 10min early explained issues goin issue with my car window motor, my radio, and wanted to get an oil change since I was here already. Got there about 10min early explained issues going on with my car. Told that the wait would be 2 hours and $99 dollars for inspection. 3 hours later rep came back to me telling me it would take another 2 hours to diagnose my issue. Mind you all they had done in 3 hours was an oil change. Came back with an estimate to fix my window. 4 hours later...finally done with motor, never did anything about my radio and charged me $300 for inspection. Total bill was just under $1000.00 for a new motor for window and an oil change. I would not recommend. Service slow, inadequate, and over priced. UPDATE... After days of trying to get in touch with them and unable to they marked that my review was completed. They have not called and I was unable to talk to anyone about this. NOT solved at all. More

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I was in an accident and took my car to this dealership to see if drivable back home 210 miles south. They said no. I contacted insurance co. and after 28 days I went to pick up and the estimate rose from to see if drivable back home 210 miles south. They said no. I contacted insurance co. and after 28 days I went to pick up and the estimate rose from the $8,640.96 given and approved by insurance on 8/2/23 to $11,488.53 which I was never told of nor my insurance aware on 8/14/23. I had to pay the $11,488.53to get my car back out of my pocket and hopefully will be reimburse later. The whole experience was the worst customer service I have seen in my life. I repeatedly asked service adviser Mr. Borch Bastien to have the service manager or manager of dealership to call me and they never did. This service department is customer no service. BEWARE OF THIS SERVICE DEPT. take your car somewhere else. I have to contact the BBB and Secretary of state of FL I was told and I will. But a warning to anyone thinking of getting your car serviced here. unfortunately the person I worked with is not even listed on below as a person working with this company. After being 210 miles from my home in an accident I had no recourse but to deal with them since they were listed as only dealership representing Infiniti in Gainesville FL. No customer service, communication and I called them almost daily for 3 weeks to my service advisor. I am a 70 year old recent widow and feel taken advantage of and will report to the state. This was the WORST dealership experience I have had in the 55 years I have owned cars in 4 states. More

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I have had the pleasure of working with Jonathan through two vehicle purchases at the Gainesville store and highly recommend using this talented professional. Thanks Jonathan. two vehicle purchases at the Gainesville store and highly recommend using this talented professional. Thanks Jonathan. More

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