Gerald Tito | Page 7

Purchased a 2021 911 Targa 4S. This is the second Porsche I've purchased from this amazing dealership and I wouldn't even consider going elsewhere! Porsche I've purchased from this amazing dealership and I wouldn't even consider going elsewhere! More

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Very thorough The customer service department is great. Very thorough The customer service department is great. They come back to you promptly and friendly. They always listen to the clients concerns. I Very thorough The customer service department is great. They come back to you promptly and friendly. They always listen to the clients concerns. I only can recommend that dealership. More

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Another Amazing experience with Porsche North Houston. Truly exceptional team and they always exceed expectations, just as PCA does with the product. There is no substitute. Thank you !! Truly exceptional team and they always exceed expectations, just as PCA does with the product. There is no substitute. Thank you !! More

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Great Support and Product! Gerald Tito, Efan Hsu, Brittany Huynh, Doug Williams and Jay Halili were superb representatives of this excellent dealership. I recommend them and ot Gerald Tito, Efan Hsu, Brittany Huynh, Doug Williams and Jay Halili were superb representatives of this excellent dealership. I recommend them and others as being the best I have ever dealt with. As a lifelong supporter of Porsche, this is said with history as my guide, so please take it as the strongest of recommendations. More

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Courteous & Professional Service I was appreciative of their patience to explain the numerous options and details about the varies packages and costs when buying my car. I never re I was appreciative of their patience to explain the numerous options and details about the varies packages and costs when buying my car. I never received any comments that compared my purchase to more expensive cars nor felt I received an inferior service because I bought a used car. More

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Lela was great! When I showed her the three cars I found online, without asking, she immediately left and brought all three to the front so I could literally do a side-by-side comparison. She was clearly fo online, without asking, she immediately left and brought all three to the front so I could literally do a side-by-side comparison. She was clearly focused and determined to get me the info I needed to make a comfortable decision. All told, it was about an hour from “hello” to “we have a deal”! More

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Gerald the salesperson is great, he will communicate with me even on his day off, however the service department can be somewhat vague and elusive. me even on his day off, however the service department can be somewhat vague and elusive. More

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Chris Brown is my service contact. I brought the car in and was completely repaired in the same day. Chris had a loaner reserved for me. They did an outstanding job, done right and quickly. They are the be and was completely repaired in the same day. Chris had a loaner reserved for me. They did an outstanding job, done right and quickly. They are the best. More

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Chris Walked Me Off The Ledge I called Service Advisor Chris Brown and told him about my problem with my 1999 Boxster. The battery had died and I could not open the front trunk to I called Service Advisor Chris Brown and told him about my problem with my 1999 Boxster. The battery had died and I could not open the front trunk to access the battery to replace it. After explaining that it could be opened through the front wheel well or the fuse box, but it was a technical procedure that I probably would not want to try, he recommended I tow the car to the dealership. Once the flatbed arrived, my AAA driver was not willing to attach the tow to the car, since my toe hoop was in the trunk and could not be accessed. I called Chris and he explained to the driver how to attach the tow, but also suggested we try the tow hoop from my 2018 Cayenne. The Cayenne hoop would not work, and the driver was not willing to attach the tow the way Chris recommended. Totally frustrated with everything, I called Chris back and told him I would leave the car in my garage until my son's next visit from Seattle and turn the car into a planter! While on the phone with Chris, the Tow Truck a driver figured out a way to get the car in the flatbed and we were on our way. I was a wreck by the time I got to the dealership. However, my day got a thousand percent better after I met with Chris. He was reassuring that they would be able to get the trunk opened, replace the battery and have me on my way in plenty of time to get to my 2:00 p.m. meeting. He took excellent care of me, his calming manner was just what I needed AND the excellent coffee. The dealership personnel are always friendly, accommodating, a try to make me comfortable whenever I visit. I even had a chance to visit with the salesman who sold me my Cayenne. They ALWAYS exceed my expectations! Of course, Chris had my car ready, washed and brought to me in plenty of time for me to make my merting. Thank you, Chris, for turning the disasterous start to my day into a great one! More

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Gerald is the best car salesperson that I have dealt with. Gerald didn’t rush anything, he paid attention to details, really knows his product and gave great recommendations. His follow through was superb a Gerald didn’t rush anything, he paid attention to details, really knows his product and gave great recommendations. His follow through was superb also. Gerald is a professional. More

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