114 Reviews of Gerry Lamirande
April 20, 2024
Great service! ! They went out of the way to make us comfortable waiting for the car. ! They went out of the way to make us comfortable waiting for the car. More
Other Employees Tagged: Michael Saltman, Cesar German, Marquis Rios, Sama Rashid, Michael Ayala, Charlie Ayoub, Lauren Petrello
April 17, 2024
I had my truck in for service Linda Falbo was my advisor she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist More
April 08, 2024
Two stars is being nice! This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first emplo This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first employee to arrive turn off the charger. Really? I'm paying customer who purchased a brand new EV from this dealership. This dealer is a bit of a drive for me but I take the truck there because I was happy the purchasing process. I was notified there was a recall. I scheduled the appointment and took the truck there on that date. I also told them there was a problem with the wipers. I got a call a few hours later to let me know they needed to order the parts for the recall and the wipers were fixed. I really wonder why they didn't order the parts at the time of scheduling. They must have known what parts were needed for the recall. Anyhow, I rescheduled for the following week. When I picked the car up, they said a master reset had solved the wiper problem. Luckily it was raining that day so I showed the technician that there was still a problem. He assured me it would be fixed when I returned the following week. I took the car back the following week. They did perform the recall but again failed to fix the wipers. They said it needed a new sensor but they didn't even offer to schedule it when I picked the truck up. This would now require a third trip to fix the wipers, which would be a total of 6 uber rides. I've decided to get it fixed at the local dealership which is right down the street. I really enjoyed the buying experience, but the service department is dreadful. So sad. BTW... I really prefer to not leave reviews, especially negative reviews. That said, I have unsubscribed from receiving review emails. That seems to have gone ignored and I keep receiving emails to make sure I complete the survey. So sadly, I've been forced to submit an honest review. Please remove me from ALL your email lists! More
Other Employees Tagged: Michael Ayala
April 08, 2024
Salem Ford has a great service department and sales team Thanks Michael “Salty” Saltman for your help with delivery and follow up Thanks Michael “Salty” Saltman for your help with delivery and follow up More
Other Employees Tagged: Michael Saltman
April 03, 2024
Bought a new truck in June of 23 I was promised free 1st oil change and free inspection stickers for life made an appointment brought in my truck they changed my oil and inspected my truck when done handed oil change and free inspection stickers for life made an appointment brought in my truck they changed my oil and inspected my truck when done handed me my keys I was so impressed they didn’t even ask for a dime I’ll be going back most dealers have a bad reputation More
Other Employees Tagged: Ben Holloran
March 19, 2024
Sama was an absolute pleasure to work with! The service team has been great to work with, the finance guy made the process quick and easy The service team has been great to work with, the finance guy made the process quick and easy More
Other Employees Tagged: Sama Rashid, Conner Sheckler
February 26, 2024
I received my annual inspection and complimentary 1st oil change free of charge.I will be back. change free of charge.I will be back. More
Other Employees Tagged: Armando Rodriguez, Leonard Huysmans, Michael Saltman