Gina Mastrovito-Smith
Customer Care Manager/Community Events Coordinator/Reception
Mastrovito Hyundai
5194 Commercial Dr
Yorkville, NY 13495
Hello! My name is Gina Mastrovito-Smith and I am the Customer Care Manager at Mastrovito Hyundai. You can meet me at the reception desk! Prior to working at Mastrovito Hyundai, I was an elementary school teacher and an Assistant Principal for 22 years. Please contact me at 315-736-8356 with any questions or concerns. I'd be happy to assist you!
Read moreDealership Experience
3 yrs, 1 mo
Specialties & Trainings
Education/Leadership
Customer Service
207 Reviews
Write a Review207 Reviews of Gina Mastrovito-Smith
April 30, 2024
We were extremely pleased from the minute we stepped into the dealership. Everyone went above and beyond to make sure that we were happy. We are in love with our new vehicle, and even my husband, who HATES c the dealership. Everyone went above and beyond to make sure that we were happy. We are in love with our new vehicle, and even my husband, who HATES car shopping, continues to share how amazing the customer service was at Mastrovito. We felt that everyone was honest, and truly made sure we we’re happy before we walked out. We will continue to share our experience and will return to Mastrovito in the future for our next vehicle. Thank you Tony, Frank and team for an amazing experience! More
Other Employees Tagged: Frank Mastrovito, Tony Licari
April 30, 2024
We had the best experience here because of Eliut and everyone else who had a part in the sale, including Aldin, John and of course Frank. The professionalism, kindness and thoroughness of these men was everyone else who had a part in the sale, including Aldin, John and of course Frank. The professionalism, kindness and thoroughness of these men was very appreciated. We felt listened to and we were treated with the utmost courtesy. More
Other Employees Tagged: Frank Mastrovito, Aldin Mekic, Derrick Snell, Eliut Fazekas , John, the young man who patiently explained all the bells and whistles . Five star!
April 27, 2024
Mastrovito Hyundai made the car buying process easy and comfortable. Everyone is extremely helpful and willing to help and answer all questions. comfortable. Everyone is extremely helpful and willing to help and answer all questions. More
Other Employees Tagged: Frank Mastrovito, John Kiley
April 27, 2024
Mastrovito and Braelynn always take excellent care of my car and listen to my concerns about my vehicle. I am vvery happy with my purchase and service provided by Mastrovito Hyundai. car and listen to my concerns about my vehicle. I am vvery happy with my purchase and service provided by Mastrovito Hyundai. More
Other Employees Tagged: Jon Frye, Braelynn Merrell
April 25, 2024
One, this dealership was very busy each time we, my wife and I, visited. Everyone was very friendly and helpful. Other dealerships we visited were mostly empty. So that says a lot at who is selling vehicles and I, visited. Everyone was very friendly and helpful. Other dealerships we visited were mostly empty. So that says a lot at who is selling vehicles. The owner treated everyone like family. Frank went around the showroom and car lot and personally greeted everyone and made them feel so welcome. My wife and I were very impressed with his personal touch. Additionally, when I first showed up, I was on a test drive with a Nissan Pathfinder, a competitor's vehicle. I wanted to compare it to what Hyundai had that was in the same class of vehicle. I was very impressed. I then went to the KIA dealer and checked out their vehicles. I dropped the Pathfinder off and returned to Hyundai to test drive the Palisade. I was ready to "pull the trigger" on the Nissan Pathfinder with a great offer, but, I wanted to give myself other options. I am very glad I did. I loved the Palisade and Elmin and Frank made me a deal I could not really refuse. Then I went to the KIA dealer and they were no where close to coming to the deal that Mastrovito's offered so I never even test drove the KIA Telluride. I leased the Palisade and recommended to my wife to end her lease with Jeep early and check out the Tucson as that was in t the same class as her Jeep Lattitude. Elmin and Frank made her a deal that was too good, so she ended up with a new lease two days after my purchase. These two purchases from my wife and I is evident as to how we liked the vehicles and the overall experience with the entire team at Mastrovito's Hyundai. We were so impressed we are recommending that my daughter to consider Mastrovito's Hyundai when her Mazda lease terminates in 4 more months. More
Other Employees Tagged: Frank Mastrovito, Derrick Snell, Elmin Memo Sijaric
April 23, 2024
Everything was awesome! Great communication and customer service! I would definitely recommend Mastrovito’s to anyone looking for a new vehicle! Great communication and customer service! I would definitely recommend Mastrovito’s to anyone looking for a new vehicle! More
Other Employees Tagged: Michael Scavo, Frank Mastrovito, JOHN SYROTYNSKI, HANS KUNZ
April 19, 2024
Gina and Braelynn were excellent to work with! They were very helpful and kept me in the loop with what was going on with my vehicle. Appreciate all of their help! They were very helpful and kept me in the loop with what was going on with my vehicle. Appreciate all of their help! More
Other Employees Tagged: Braelynn Merrell , ZACH BUDWAY
April 13, 2024
Service was top notch done in a very timely fashion. All needs met expectations very pleased. All needs met expectations very pleased. More
Other Employees Tagged: Michael Scavo, Frank Mastrovito, Tony Licari
April 04, 2024
Customer service was great. They made it an easy transaction and very helpful ! I would recommend my friends and family there. They made it an easy transaction and very helpful ! I would recommend my friends and family there. More
Other Employees Tagged: Shawn Zawatski, Michael Scavo, Luke Kiser, Braelynn Merrell, John Kiley , ZACH BUDWAY, Hunter collis
April 03, 2024
Great service but just little disorganized to me like two many trying do same thing many trying do same thing More
Other Employees Tagged: Michael Scavo, Jon Frye, JILL GRAZIADEI