Gio Ramos

Giovanni handle my transacción in a orofesional manner,,. very respectful.He took time to send me pictures as well as 2 video so I see everything about the car. very respectful.He took time to send me pictures as well as 2 video so I see everything about the car. More

by clove2965 Verified Customer Verified Customer

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I have never in my entire 66 years had such a bad experience at the Newport Ritchie and Wesley Chapel dealerships. Everybody is a liar. You never can talk to a manager. If you do talk to a manager th experience at the Newport Ritchie and Wesley Chapel dealerships. Everybody is a liar. You never can talk to a manager. If you do talk to a manager they’re so rude. You just wanna hang up purchase a vehicle a month ago After 30 days. My trade-in still has not been paid off email from finance company that my trade-in car payment will be withdrawn from my checking account on the 21st when you called these people. They’re always very nice at first, but they are very, very rude. You can never talk to the managers because they are always conveniently not there as they all pull in and they’re very expensive vehiclesRange Rover’s Mercedes. Nobody wants to talk to an actual customer. Range Rover‘s Mercedes. Nobody wants to talk to a actual customer. You could not give me a Jacob’s Mitsubishi vehicle ever they are the worst to deal with never never go to Jacob’s. More

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5 stars for everyone in sales dept: Sales Manager Drew, Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Finance Manager Daniel and of course our Sales Rep Gio. All these guys are the bright shining stars of this dealership and deserve all the accolades. Dealing with them was nothing short of pleasure. 1 star for the service dept that was tasked with safety inspection and prepping (mechanicaly) the car for sale. 1 star is a bump from 0 stars just for the fact that the car had 3 tires replaced (previous ones had sidewall damage so had to be changed). 0 stars for putting on the lot car that has all brake rotors warped! To be clear, Volvo (Polestar) brake rotors are known to be crap that warp easily. However taking into inventory a sport vehicle with unknown history and not verifying the condition of the single most important car component which are BRAKES is unacceptable. This is a critical safety item that was overlooked. The tech that signed off on the inspection docs should have been fired. Our test drive was short and slow on local roads so I did not notice the problem. However on our way home (200 miles) we had a few close calls when we nearly rear ended other cars due the to condition of the brakes. I brought the car to my dealership and let our master tech take it for a spin. He quickly diagnosed warped rotors. I don't get it. Why risk people's lives? Why expose the dealership to potential lawsuit? Bad brakes means people die. If you tell sales department that brakes had to be replaced, they will understand and incorporate resulting costs into the selling price. Entire sales team worked very hard to sell the car, build and maintain relationship that led to the sale. Can't blame them for doing perfect job. But It takes one tech (or his supervisor that turned down the brake job) that ruins the entire experience and almost cost me and my wife our lives on the road. More

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Never did what they said they were going to do to my truck call 3-4 times never got back with me truck call 3-4 times never got back with me More

by johnshivers1975 Verified Customer Verified Customer

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Good customer service, the salesperson was very professional and answered all my questions efficiently. Very good experience buying my first Mitsubishi ever professional and answered all my questions efficiently. Very good experience buying my first Mitsubishi ever More

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Great work! Very satisfied with service! The whole team was very accommodating and attentive during the buying process. Thank you all so much! Very satisfied with service! The whole team was very accommodating and attentive during the buying process. Thank you all so much! More

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MY GUY WAS OUTSTANDING WITH HIS KINDNESS AND PRODUCT KNOWLEDGE THANK YOU FOR YOUR HELP KNOWLEDGE THANK YOU FOR YOUR HELP More

by dtitussr Verified Customer Verified Customer

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Service associate lack of communication…service team inexperienced on certain cars…had to end up getting my car towed from there to another location. inexperienced on certain cars…had to end up getting my car towed from there to another location. More

by miah1978 Verified Customer Verified Customer

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