Glenda Bradbury

Rickey Gillilan was great to work with. He was very knowledgeable, answered all questions, and considered all options during negotiations. He was very knowledgeable, answered all questions, and considered all options during negotiations. More

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Jordan our sales person was great! This was our 4th purchase here and have always had a good experience. This was our 4th purchase here and have always had a good experience. More

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I am very happy to purchase my new car at Downtown Nissan if Nashville. Ricky Gillilan was most helpful and patient. I visited the dealership 3 times before purchasing, and Ricky answered my questions and if Nashville. Ricky Gillilan was most helpful and patient. I visited the dealership 3 times before purchasing, and Ricky answered my questions and let me test drive the vehicle before purchasing it. More

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If I could give them negative stars, I would. I'm beyond disappointed in these people and this dealership. I don't see how they are still open with their unethical business practices. DO NOT I'm beyond disappointed in these people and this dealership. I don't see how they are still open with their unethical business practices. DO NOT waste your time here. These people are criminals and will take your money and pull a fast one on you. Save yourself the trouble and GO SOMEWHERE ELSE. You would think a big dealership wouldn't try to pull a fast one, but never have I felt so taken advantage of or violated. They advertised a car at $29,999, valued on KBB and Edmunds between 26,000 and 27,462 (in excellent condition), which got me down there in the first place. The first day, I walked because we couldn't agree on a number. The next day, they got me back in by negotiating a deal where they would go down to $28,000 with all taxes and fees included and verbatim "not a penny more," even went as far as to say, "I would never bring you here under a false number," as well as $8,000 towards my car for my trade-in, and promised me I would be in and out because I needed to be somewhere that day. When I went to sign, they knew I was in a hurry, so they took advantage. And though they assured me many times I was getting the deal for $28,000, and I was confused by the paperwork and even asked about it, they told me not to worry about it, changed the numbers around, and charged me a cash price of $37,261.09 instead! They moved numbers around, so I got practically nothing for my trade when I was supposed to get what they said was $7500 + a tax credit (xx) and added a service I never ordered! I put down a down payment of $8,000 + my downpayment and somehow got a finance bill for $29,460! Not to mention, they wouldn't give me my paperwork for over a month, clearly used bait-and-switch tactics, obviously committed fraud, lied, and basically stole my trade-in. They wouldn't answer calls or return messages; when I went there physically, they were uncomfortable, tried to avoid me, and told me to ignore essential numbers. They never gave me all my paperwork to date. When I tried to cancel the extras, Mary in finance gave false representations to sell me, which were completely unnecessary. They only canceled them once I took them to the Better Business Bureau! I didn't agree to let them have my trade-in for basically nothing. They changed the numbers and charged way over MSRP to make my trade-in worth about $350.00 after refunding the cancellations and services THEY added on without my knowledge! Be very careful if you do go here. Check all the paperwork. They promised me one thing and did another. I thought I could trust them, and they blind-sighted me. I wish I had read the reviews on the BBB before I went down here. I suggest checking those before stepping in the door here. Better yet, save yourself the trouble and don't even go. They will make promises they won't keep and then not pick up the phone or give you the necessary paperwork. They will sneak in services you did not order, like "perma plate," like they did to me. By the way, I later learned that it is a $2150 extra wax job. My best advice is to stay as far away from this slimy dealership as possible. I wish I never stepped foot in this place. I'm still sick about it months later. I just reported them and hope they get investigated because, as I can see, I'm not the first person they have duped. You'll regret it. I'm going to puke again now because I'm still overpaying for the xx they pulled. More

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I bought my black 2020 Nissan Rogue from this dealership. I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I came back and was given gray one. I thought it was strange but didn't make a big deal of it. I was promised free fill ups for my inconvenience, time missed from work, etc. which I never received. My biggest issue was that I was only given one key. I asked for the second key. The sales department couldn't find it. They spent a considerable amount of time looking for it. I was told a new one would be made and I could pick it up. There was communication back and forth each time I came in for oil changes and tire rotations. All of a sudden no one could remember that they lost the spare key. I was blamed for not getting this info in writing. I later was contacted repeatedly about trading my vehicle for a new one. When I brought up the fiasco about the spare key the solution was that I could trade my current one for a new one then I would have 2 keys. LOL My experience was less than professional and even though I am close to buying a new vehicle I will not be buying one from this dealership. More

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I brought my 2021 Altima in for service on 3 separate occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a ca occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a car that is still under warranty. I have called Downtown Nashville Nissan numerous times and left messages over the course of 3 months with Glenda, Noah and LJ...none of which has ever returned any of my messages. The one time the Glenda actually answered the phone, she understood my circumstance and agreed that the Service Department should have communicated and did a better job handling service for my car. Then proceeding to ignore my subsequent messages. Go figure.... I am a two-time Nissan owner, but I am utterly appalled at the poor customer service and lack of basic care or concern for how they treat the people that purchase their vehicles. Completely lost respect for how they do business and honestly will think twice before I buy another Nissan. I only want what is right and fair, but I definitely feel taken advantage of. More

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I purchased a new truck from Downtown Nissan a year and a half ago. 3 time Nissan owner. 7/31/21 my truck was in for service and the sales manager Charles called me and said he had seen my truck in service a half ago. 3 time Nissan owner. 7/31/21 my truck was in for service and the sales manager Charles called me and said he had seen my truck in service and he would give me $22527 for my truck. I told him I would think about it and he called me back a week later made the same offer and I asked him if he was sure on the amount offered and he told me yes. I went in picked out a new truck and he brought me a written buy sheet offering $20000 and they added over sticker price on the new truck a $1200 dealer fee and a $700 doc fee. This was a bait and switch offer and should be an embarrassment to Nissan and the owners of this dealership. Don’t buy from these people! More

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Do not buy from this dealership. I purchased a brand new 2020 Nissan Altima SR and have yet to take delivery of the car after 2 1/2 weeks. The car paint job was damaged from bird poop and glue was left on 2020 Nissan Altima SR and have yet to take delivery of the car after 2 1/2 weeks. The car paint job was damaged from bird poop and glue was left on the car. Management advised me to live it or call Nissan to resolve the issue. I repeat do not buy from this dealership. More

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Great experience. Very kind and understanding. No pressure, but a willingness to help.I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom wa Very kind and understanding. No pressure, but a willingness to help.I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom was a knowledgeable and a friendly salesman More

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Great customer service! I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom was a knowledgeable and friendly salesman. He explained all of my options I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom was a knowledgeable and friendly salesman. He explained all of my options very well and walked me through the entire process. I will definitely be back! More

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