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Grace Grems

Overview Reviews (92)

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Grace Grems

Grace Grems | Page 10

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.6

92 Reviews

Overview Reviews (92)

Dealership Experience

2 yrs, 4 mos

4.6

92 Reviews

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92 Reviews of Grace Grems

March 22, 2024

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Employee Rating

Car was not returned on time, I called a couple of times. It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an appointment I had. I think something is still not right with my car. More

by MARCIHALLETT33

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Recommend Dealer

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Mar 25, 2024 -

Ed Morse Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can discuss your experience in more detail. Sincerely, The Ed Morse Ford Lincoln Team

March 19, 2024

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Waited almost a year for the parts needed to come in, without Brett and Cody, this would have turned me away from purchasing another vehicle from this dealership, but the service department saved this ex without Brett and Cody, this would have turned me away from purchasing another vehicle from this dealership, but the service department saved this experience. More

by CR1JHOW2

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Recommend Dealer

Yes

Other Employees Tagged: Cody Birkhofer, Casey Schult

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Mar 21, 2024 -

Ed Morse Ford responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us to further discuss your visit. Sincerely, The Ed Morse Ford Lincoln Team