Grace Grems

it was a good experience i was pleasanty surprised by the service at the facility service at the facility More

by PMASE.241979 Verified Customer Verified Customer

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I think $94 for an oil change and rotation is a bit much. Also, 1.25 hours waiting for something I could do in the driveway in less than 1 hour. Will most likely do it myself next time. Also, 1.25 hours waiting for something I could do in the driveway in less than 1 hour. Will most likely do it myself next time. More

by KJD Verified Customer Verified Customer

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Could not have asked for better service. Courteous, punctual, Comfortable waiting area. Appreciate your service! Thank you! Courteous, punctual, Comfortable waiting area. Appreciate your service! Thank you! More

by MATHIASGRACE Verified Customer Verified Customer

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The service was done properly and was finished within the time frame estimated at the time we dropped the car off. time frame estimated at the time we dropped the car off. More

by BCARTER13 Verified Customer Verified Customer

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They got my 2022 Ford Ranger in quickly for a transmission issue. The tech was able to determine the issue and apply a Ford TSB to address the hard shifts. Grace kept me updated on how things wer transmission issue. The tech was able to determine the issue and apply a Ford TSB to address the hard shifts. Grace kept me updated on how things were going and provided excellent customer service. More

by GARRISONKEVIN Verified Customer Verified Customer

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Grace was such a big help, my truck needed some warranty work done and she helped customize a way to make it work with my busy schedule. In and out in a jiffy! Make sure to see Grace for all your service ne work done and she helped customize a way to make it work with my busy schedule. In and out in a jiffy! Make sure to see Grace for all your service needs! More

by IRWINLOGAN615 Verified Customer Verified Customer

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They do what you ask them to do don't try to more work then you want done then you want done More

by RYANLHOEG Verified Customer Verified Customer

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Took my truck in due to the transmission experiencing hard shifts. Gwen and Casey went above and beyond in providing excellent customer service. They kept me informed of what was being done to my truck. hard shifts. Gwen and Casey went above and beyond in providing excellent customer service. They kept me informed of what was being done to my truck. And, when the shuttle was not available, they grabbed a used car and gave me a ride to work. On top of that, the technician was able to reprogram my transmission and it shifts better now than what it did when I drove it off the lot. I highly recommend Ed Morse Ford in Muscatine’s service department. More

by GARRISONKEVIN Verified Customer Verified Customer

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Car was not returned on time, I called a couple of times. It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an It was not communicated so other pissible anrrangements could be made and no car wash. Grace was great! She brought me a loaner so I could get to an appointment I had. I think something is still not right with my car. More

by MARCIHALLETT33 Verified Customer Verified Customer

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Waited almost a year for the parts needed to come in, without Brett and Cody, this would have turned me away from purchasing another vehicle from this dealership, but the service department saved this ex without Brett and Cody, this would have turned me away from purchasing another vehicle from this dealership, but the service department saved this experience. More

by CR1JHOW2 Verified Customer Verified Customer

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