Grace Grems
Grace Grems at Ed Morse Ford

Grace Grems

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.6
92 Reviews

Dealership Experience

2 yrs, 4 mos

4.6

92 Reviews

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92 Reviews of Grace Grems

May 18, 2026

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Employee Rating

Grace did an exceptional job with making a claims process go extremely smoothly. She had everything handled and kept me up to date through the process as information was received. Had a trip planned for vaca More

by johnsnyder90
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong , Shane

May 14, 2026

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The staff was very friendly. The work was done satisfactory. I will continue to use their services. More

by tsaid42
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong

May 01, 2026

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Appt was as promised work completed on time. Customer service was great and informative. Thx Team More

by mriverdawg
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

April 30, 2026

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They were so nice and helpful with what I wanted such a great group of people Brandon was so nice and will to work with me More

by lokistorm187
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Recommend Dealer
Yes

April 30, 2026

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I have all my service done here and usually is completed in a timely manner More

by GREGBUSTER
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Recommend Dealer
Yes

March 18, 2026

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Great service. It was very fast. workers made conversation while I waited for the service to be completed More

by Daltonday96
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Recommend Dealer
Yes

March 13, 2026

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Where short staffed that day, picked my paperwork and took it to cashier for payment More

by WINDUSNICK
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Recommend Dealer
Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

March 05, 2026

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They took the time to understand my issue. They then were able to fix the problem and deliver the vehicle back to me within a few hours. More

by Author
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Recommend Dealer
Yes

February 22, 2026

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Jordan went above and beyond on my 2022 f150 recall issues. She kept me informed on the status on getting the replacement parts. More

by MAGNUM1FULLRUT
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jordan Giese

February 19, 2026

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Great service department. Work done fast and efficient. Tyler does a great job very knowledgeable and friendly More

by mrgfrog
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Recommend Dealer
Yes

Other Employees Tagged: Tyler

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