Greg Crawford

Right from the start new car care seminar Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informa Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informative on what needs to be done to get a long and pleasurable usage from your new car. More

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Who is the animal that likes to drag bird, grass, mice. My 2014 Terrain for no reason decided to have a problem starting. Met Jeff Dahlin at the service area and described the problem, just thinking it cou My 2014 Terrain for no reason decided to have a problem starting. Met Jeff Dahlin at the service area and described the problem, just thinking it could be a sensor. To our surprise the service personnel discovered under the engine cover, there was a supply of grass, leaves, dead bird (blue jay), mice, plastic bag etc. One wire to a sensor as bitten though and two others with teeth marks showing exposed wires. Service personnel vacuum the area repaired the sensor. Note: I asked for pictures of the mess and was provided with them to prove it. Thanks to the service personnel, Jeff Dahlin for the quick response. All your service advisors have been great (Jeff Dahlin, Jeff Palm, Marino and Stephen. I didn't get the name of the service tech, but thanks for the pictures. More

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It's Patrick for Me Always satisfied with the service and care by the service managers and the mechanics. Great waiting room and condiments with coffee. Be back in anoth Always satisfied with the service and care by the service managers and the mechanics. Great waiting room and condiments with coffee. Be back in another six thousand miles. More

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I will be back for future purchases I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for I was worried as the person I had a long history of buying GM vehicles from had retired and I was concerned about the "starting over." It was all for nothing - absolutely fantastic experience buying a GMC Terrain. I looked at reviews and decided I would ask for Mark Houser. He was available and we (wife) met with him. He has complete product knowledge and since my last new car purchase was in 2004 (another reason to stay with GM -they last) he helped me in the transition to the plethora of electronics in new cars. In short, he managed to get an old guy into a new car. I would be remiss not to recognize the wonderful assistance provided by Mark's GM Sales Manager Tony Coleman - an absolute gentleman. Together, these men helped us navigate the system of purchasing a new vehicle - took care of EVERYTHING and followed through completely on everything. Additionally, I have a veteran friend who had a negative experience with a different dealer and I asked Tony for his guidance in problem solving. He provided the background and resolution for my friend to follow. As my friend struggles with some challenges I asked Tony if he would work with him on his next purchase of a vehicle. He said it would be his pleasure, apologized for the difficulty my friend experienced - at a completely different dealer - and I have provided my acquaintance with the information he needs. I have every confidence he will be authoring a similar review when he purchases his next vehicle. Potential customers need to know "service" is not a word tossed about lightly - it is demonstrated from the top down. Specifically, after purchasing a vehicle from Patrick GMC-Buick, they will receive an invitation to sign up for an evening with the team. Their VP Mark Pennella welcomes attendees and shares his passionate view of all things their customers will enjoy - post purchase. Assembled with him are his management team and representatives of each job description that makes it happen (technicians, admin, collision, etc). The best part is all employees have heard their VP set expectations so there is no question of their responsibilities - and quite honestly the empowerment this extends to each member of the Patrick team. Following this customers go into the repair area (spotless) and a technician is standing next to an identical vehicle each customer purchased. We then met with the service technician who answered any questions we had - this was very helpful. Before leaving we were provided with a gift bag with GMC products we can use for our vehicles. I should add beverages and snacks were available throughout the evening. It has been about a year since the purchase so I can attest you are not forgotten after the sale. We receive emails and mailings about the free service updates we need for our vehicle. Appointments are scheduled with our convenience in mind and once again - nothing short of incredible service is provided. They walk the talk. I no longer have to concern myself with where and whom I will be purchasing my next car. More

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The Sale person , Gary Johnson new his product and the others brands. Went out of his way to be personal and helpfull. When I returned to get keys made, He saw me pull in and escorted me to the parts depa others brands. Went out of his way to be personal and helpfull. When I returned to get keys made, He saw me pull in and escorted me to the parts department. More

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