Greg Souza

Would not recommend for a few reasons. The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not g The biggest issue is that I was lied to by the Finance Manager, Greg Souza. He told me I HAD to purchase GAP insurance or Wells Fargo would not give me a loan. I explained I always get gap through my insurance company, he said no they said you have to purchase a plan through us. This added $995 to my purchase price. Once I got the paperwork from WF I called and they said they absolutely were not requiring me to get it. Now I have to apply to have it taken off and it comes off the principal of the loan, they payments don't go down. I am furious and the dealership is making me jump through hoops to get it taken off. I have to SNAIL MAIL a form to them. INSANE. They snail mailed to me and now I have to sign it and snail mail it back - WHAT!?!!?!?! Ridiculous! While I thought my sales person, Johnny Walker,was a nice kid, I realized after I was made a fool of. That is on me for not doing my due diligence with regard to my trade. He showed me a quote from CarMax that was $1500 less than what CarMax they quoted me - come to realize he inflated the miles by 3000 which is why. I had 65,000 and he put in 68,000 and said it was a "default". I purchased a CPO Tiguan, and negotiated to not have the small marks on the rims touched up but in hindsight I realize how badly I was screwed between this and forcing me to purchase Gap Insurance and I never should have agreed to them not fixing up the rims. HIGHLY DISAPPOINTED and would say to avoid this dealership if you are single woman, I completely feel taken advantage of and would not recommend them at all. I also had to go back to get the second key programmed, which isn't a huge deal but an annoyance on top of these other major issues. I would give Greg zero stars if that was an option because when I reached out he had the gall to tell me I misunderstood so he is gaslighting me on top of it all. He told me no less than 3 times I could just refinance in a few months and take the GAP off - so no it was not a misunderstanding. Infuriating. More

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I authorized Coastal to run my credit and they ran it 4 times and sunk my credit 60 points. Completely unneeded. Disappointed. times and sunk my credit 60 points. Completely unneeded. Disappointed. More

by matijipi.steam Verified Customer Verified Customer

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Evan and Greg were great to work with. They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen! They made leasing a new vehicle seamless and easy. They were also super accommodating. I would highly recommend shopping at Coastal Volkswagen! More

by SMC1828 Verified Customer Verified Customer

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Excellent friendly service No pressure jonny Waker was beyond great to work with I don't think i would ever go anywhere else beyond great to work with I don't think i would ever go anywhere else More

by diane.burt Verified Customer Verified Customer

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I made the mistake of trying to buy a car through Carvana. It was just one delay after another. So I decided I have to go to a dealership! Coastal had been great when I needed repairs to my old Jetta Carvana. It was just one delay after another. So I decided I have to go to a dealership! Coastal had been great when I needed repairs to my old Jetta & they were just as wonderful when purchasing my 2025 Jetta. It was a painless process & my salesperson Jack Narduzzi was great! Really patient explaining all the new tech features that were not on my 2003 Jetta. I would recommend Coastal to anyone looking to buy a car. Thank you. More

by PATRICIACURLEY Verified Customer Verified Customer

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Jack was very pleasant and helpful. Considering it was his first week, he handled the transaction with ease and was very professional. He seemlessly coordinated the transaction with oth Considering it was his first week, he handled the transaction with ease and was very professional. He seemlessly coordinated the transaction with other members of the team. We highly recommend Coastal VW. More

by MORRISON254 Verified Customer Verified Customer

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I had a very positive experience at Coastal. The team was super easy to work with and found me exactly what I was looking for. The team was super easy to work with and found me exactly what I was looking for. More

by HULMELINDSEY Verified Customer Verified Customer

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Johnny Walker was very helpful and responsive. He was my primary point of contact. I only spoke to Greg once. He was my primary point of contact. I only spoke to Greg once. More

by LARRY.S.DODGE Verified Customer Verified Customer

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The is the first VW we have bought. Dealing with Evan was the best. Found us exactly whet we were looking for. Couldn’t say enough good about Evan and the entire staff at Coastal VW. Dealing with Evan was the best. Found us exactly whet we were looking for. Couldn’t say enough good about Evan and the entire staff at Coastal VW. More

by William Miller Verified Customer Verified Customer

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Johnny Walker was terrific with communication from start to finish. Greg Souza explained the paperwork flawlessly and made it super easy. I'd definitely buy another car from Coastal VW! to finish. Greg Souza explained the paperwork flawlessly and made it super easy. I'd definitely buy another car from Coastal VW! More

by frankieg3 Verified Customer Verified Customer

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