Greg Wagner | Page 2

Greg at the service counter was attentive and professional I had a low tire pressure light come on my VW Golf while out and about. I stopped into Dalmar and Greg, within 10 minutes had my car in the service ba I had a low tire pressure light come on my VW Golf while out and about. I stopped into Dalmar and Greg, within 10 minutes had my car in the service bay and out again in less than 15 minutes. Great service! More

Helpful 0

Report | Print

Made my day. Absolutely Amazing service...and on the spot. I purchased a pre-owned 2012 Jetta (originally purchased from Dalmar) from a non VW dealer. Amazing car. The locking key for the wheel nuts had been I purchased a pre-owned 2012 Jetta (originally purchased from Dalmar) from a non VW dealer. Amazing car. The locking key for the wheel nuts had been lost and i needed to install my winter tires. I met Greg Wagner at the service counter and explained my situation. As busy as they were, Greg told me to hang on a minute and he would see if one of the service mechanics could do anything for me. Bam! instantly out comes Josh Bumpus with torque wrench in hand and a set of dealer locks to remove my wheel nuts. All done and over with in 15 mins from time of arrival until lug nuts off. That my friends, is how you treat a customer. Outstanding. The most amazing part is, it was my first time at Dalmar and they squeezed me in and best of all - IT WAS FREE. Josh you the best! And thank you Greg for treating me so well upon our first meeting. These guys went above and beyond and just earned my future service work and showed how classy and friendly people can be. These guys are 5 STAR to me.Thank you so much guys. Cheers. More

Helpful 0

Report | Print

Great service department Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it Just had our 2017 Touareg in for service, we worked with Ken, Greg, and Jamie. Can't say enough about the level of customer service, they just get it. They kept us informed through the process and went above and beyond. More

Helpful 1

Report | Print

Incompetent SERVICE FOLLOW UP So the oil change to the 2011 TDI and oil all of drive way... NO APOLOGY JUST "an unfortunate event" unbelievable ....! thats it... what has happened So the oil change to the 2011 TDI and oil all of drive way... NO APOLOGY JUST "an unfortunate event" unbelievable ....! thats it... what has happened to customer service? More

Helpful 7

Report | Print

Great purchase experience Dealership has a boutique feel, everyone at Dalmar makes you feel at home. No pressure and the staff has a passion for vw and client satisfaction. F Dealership has a boutique feel, everyone at Dalmar makes you feel at home. No pressure and the staff has a passion for vw and client satisfaction. From parts to sales and service everyone we have interacted with has been professional and goes the extra mile to provide great customer service. More

Helpful 0

Report | Print