Gregg McAlpine | Page 3

Life Long Customer Gregg McAlpine and Eddie Cox are the best. Eddie and I have know each other for several years now and Gregg makes you feel like you've know him foreve Gregg McAlpine and Eddie Cox are the best. Eddie and I have know each other for several years now and Gregg makes you feel like you've know him forever. Not once did I ever get the feeling of being high pressured into making a decision. Everyone at the dealership always goes above and beyond to help you in anyway they can and a great customer experience is what’s it’s all about. It’s the difference between a one time sale and a life long customer. A big part of our decision to come back to Norman Freede Chevrolet is their outstanding service department. The service department can make it or break it if there's no service after the sale. More

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Best car buying experience - ever!! My parents have bought several cars from Norman Frede and spoke so highly of their experience that I came all the way from Austin to get my new car. My parents have bought several cars from Norman Frede and spoke so highly of their experience that I came all the way from Austin to get my new car. They did not disappoint. Best car buying experience I have ever had. When it is time to get my next new car - I will be coming back even if I am still living in Austin! And a special thank you to Gregg McAlpine who did the heavy lifting on my deal. Thank you, Norman Frede!!! More

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Service after purchase While this may be controversial, my truck voltage gauge for first 500 miles was consistant. Then after changing wheels, I lost my TPSM reading. After While this may be controversial, my truck voltage gauge for first 500 miles was consistant. Then after changing wheels, I lost my TPSM reading. After a couple of attempts by the dealership the problem returned. Then I notice my voltage was dropping to low out puts for long periods with or without everything running. I called the dealership that evening (Saturday). Was told that the service department was closed. I would have to get a wrecker to bring my truck in on Monday. Wasn`t offered a rental or even asked if I had transportation. Which I didn`t. I didn`t trust my truck to get me to and from work and had to hitch a ride. Next morning at start up. Engine ran horrible. But voltage was good. motor started to run better after about 15 minutes of idling. Later that morning engine temp spiked up. I took it in to service department. The service rep ,without getting out of his chair said that is normal and I should just drive my truck. After a long argument with him and the salesman. The service manager finally showed up. Very nice man. Hooked up his computer to the truck. And said that things seem to be normal. Then later he said the BCM was bad. The service rep said no loaners available. And tried to deter me from getting a rental through them. I googled the BCM. This problem could leave you stranded. Bad service doesn`t justify a good sale price. Other people waiting on vehicles were upset. One lady had been waiting for over 2 hours to get her oil changed. Finally she went looking for her car. A man was yelling at another service rep about his transmission. This seems to be business as usual there. The service manager told the service rep it would take him 3 days to repair it. And the part had to be ordered. I was transported over to enterprise. They said that the car was payed for by Norman Frede for 3 days. Another problem for me. They don`t even have the part yet! I was teated like gold before purchase. Afterwards. I was told to drive the truck until it quits. Never had these problems with GMC/Buick dealership. More

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Gregg McAlpine is the best salesman I have dealt with. Gregg was awesome, he got the exact truck that my wife wanted. He was able to get what she owed on her 2014 Silverado, which allowed her to get the tr Gregg was awesome, he got the exact truck that my wife wanted. He was able to get what she owed on her 2014 Silverado, which allowed her to get the truck she was looking for. I recommend Gregg to everyone I have talked to. I have never been to a dealership where a salesman is willing to help you that much and care about what is best for the family. More

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Amazing! Gregg McAlpine is the man to go to if you need a wonderful deal. Gregg got me the money that I owed on my 2014 regular cab Chevy, and I was able to ge Gregg McAlpine is the man to go to if you need a wonderful deal. Gregg got me the money that I owed on my 2014 regular cab Chevy, and I was able to get a 2016 Silverado crew cab for the price that I asked for. He answered every question I had and had no problem going the extra step to find the perfect truck for my family. Thank you Gregg, we will be back the next time we are ready to buy again. More

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