Haley McDonald
Haley McDonald at Mercedes-Benz of Columbus
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Haley McDonald | Page 10

Service Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

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4.8
97 Reviews

Dealership Experience

2 yrs, 10 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

English English

4.8

97 Reviews

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97 Reviews of Haley McDonald

May 03, 2023

Dealership Rating
Employee Rating

I love this dealer. Service very nice good take care me. Thank you so much More

by GIAU1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2023

Mercedes-Benz of Columbus responded

GIAU1010, that is so amazing to hear! Thank you so much for taking the time to share your feedback. It's great to know that we continue to provide our customers with great service! We look forward to assisting you with your next service!

April 11, 2023

Dealership Rating
Employee Rating

Great experience. Checked me in quickly and found me a ride home. Called with finish and car was ready. More

by bethdaffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington , Tom(courtesy shuttle driver)

Apr 11, 2023

Mercedes-Benz of Columbus responded

Bethdaffin, thank you for sharing! We're thrilled to hear that you had a great experience with us and that our team was able to assist you with checking in and finding a ride home. We're also glad to hear that we were able to communicate with you effectively throughout the process. If you have any further feedback or questions, please don't hesitate to reach out to us.

April 05, 2023

Dealership Rating
Employee Rating

The service department has Absolutely No integrity at all. If you aren’t knowledgeable of vehicles please take someone with you. The Sales Department is the best. More

by shemikapipkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rachelle Pennington , RJ Campbell

Apr 06, 2023

Mercedes-Benz of Columbus responded

Dear shemikapipkin, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced while working with our service department. We appreciate your suggestion to bring someone knowledgeable about vehicles with you, as we understand that not everyone may be familiar with the service process. We are glad to hear that you had a positive experience with our sales department, and hope to have the opportunity to serve you again in the future. Best, Mercedes-Benz of Columbus

April 05, 2023

Dealership Rating
Employee Rating

The service rep promptly took my information and turned in the service order. All I needed was a brake light replaced but they handled it with as much importance as a full service brake job. Great service, More

by TEJEDADAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2023

Mercedes-Benz of Columbus responded

Thank you for taking the time to leave a review, TEJEDADAN. We're glad to hear that our service team provided you with great service and that your brake light was replaced promptly. We strive to treat all of our customers with the same level of importance, regardless of the size of the job. We appreciate your business and hope to see you again in the future.

April 04, 2023

Dealership Rating
Employee Rating

My Rating for the Service Department is FIVE Stars. Our experience with the Service Department was above average! Rachelle and Haley were very prompt, pleasant and courteous. However, outside of this More

by FLOYDD6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington

Apr 05, 2023

Mercedes-Benz of Columbus responded

FLOYDD6, thank you so much for taking the time to share in detail, about your experience. We are delighted to hear about your service with Haley and Rachelle in our service department. We also appreciate your feedback about your encounter with the sales and parts departments. Our goal is to always make each and every customer feel comfortable and welcomed as soon as they come through our doors, and your feedback is vital to our improvement. We have shared your feedback with our department managers to review and hope that we can continue to earn your business with the care and craftsmanship that we are known for. Please don't hesitate to let us know anytime we can be of assistance.

March 27, 2023

Dealership Rating
Employee Rating

Thank you Haley, very much for your help with my services on 3/25/2023 Eric Rowe More

by hsgrac74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Mercedes-Benz of Columbus responded

Thank you for sharing, hsgrac74! We are delighted to hear about your experience and have shared your review with her. Please let us know if there is anything else we can do for you!

March 07, 2023

Dealership Rating
Employee Rating

Had a flat tire which was replaced and Haley also did my 10,000 service which was great More

by tmiller19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2023

Mercedes-Benz of Columbus responded

Tmiller19, thanks for sharing! We will pass on your feedback to Haley. We look forward to assisting you again in the future!

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