Harold Dean

Was pitched 4 brake changes and estimated 4-5 hours of service. 6 hours later my car was ready with only 2 brakes changed, because of issues accessing the rear brakes. No call from the dealer to discuss t service. 6 hours later my car was ready with only 2 brakes changed, because of issues accessing the rear brakes. No call from the dealer to discuss the change in scope of service, which I would not have agreed to. Now I have to drive 2 hours to have the rear brakes changed, so an additional day of my life gone. When I got in the car to leave, there were 3 moderately sized grease smudges on the front seat. Thankfully somebody at the shop was available to clean them. As I walked through the service department to leave, one of the employees was eyeing me like an angry bouncer. Truly awful experience. More

by orr review person Verified Customer Verified Customer

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The dealership is efficient and sound. Great interaction with customers. Will recommend to my friends Great interaction with customers. Will recommend to my friends More

by zachredhand711 Verified Customer Verified Customer

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Very good service just a little slow, seems like the wait time has been increasing . wait time has been increasing . More

by DELLAWINFORD Verified Customer Verified Customer

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This is the third vehicle I have bought from Orr and I will continue to do business with them. will continue to do business with them. More

by darla.melton Verified Customer Verified Customer

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Great customer service keeps me coming back to Orr. Harold is the best and is greatly appreciated! Harold is the best and is greatly appreciated! More

by bsuehayes Verified Customer Verified Customer

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Advertise diagnostic of 99. 99 fail to mention some kind of “supplies” charge. With taxes, out $120 99 fail to mention some kind of “supplies” charge. With taxes, out $120 More

by KDWOOLF76 Verified Customer Verified Customer

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Harold is great to work with. Went above and beyond helping resolve the issues with my truck. Went above and beyond helping resolve the issues with my truck. More

by BILL-CAGLE Verified Customer Verified Customer

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Fast efficient service! Every one was very friendly and polite! I fully recommend Orr Cadillac / Chevy! Every one was very friendly and polite! I fully recommend Orr Cadillac / Chevy! More

by ralph.lydia Verified Customer Verified Customer

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Prices are high but in all, excellent customer service. Awesome selection in vehicles and they was able to answer all our questions. Awesome selection in vehicles and they was able to answer all our questions. More

by JERRYRENA44 Verified Customer Verified Customer

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I took my truck in to have the trailer light connection inspected. They performed a quick check of fuses and wiring harness. Neither had an issue. They informed me that it needed a more detailed inspection inspected. They performed a quick check of fuses and wiring harness. Neither had an issue. They informed me that it needed a more detailed inspection to find the issue. I told them I would have to bring it back. Orr did not charge me for their time. The guys were very customer oriented. More

by ELTON2 Verified Customer Verified Customer

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