Harold Francois

This dealership turned what should have been a straightforward transaction into a financial nightmare. The financing was completely mishandled, poorly explained, and riddled with problems that I w straightforward transaction into a financial nightmare. The financing was completely mishandled, poorly explained, and riddled with problems that I was left to clean up after the fact. What I was told during the deal did not match what ultimately happened, and the consequences cost me thousands of dollars, time, and unnecessary stress. There was zero transparency, zero accountability, and zero urgency to fix the mess they created. Once the paperwork was signed, it was clear the customer no longer mattered. The situation became even worse due to an issue involving a company vehicle and the owner/GM, Jay Ganzi. His behavior was dismissive, unprofessional, and frankly unacceptable for someone in his position. Instead of stepping up and resolving the issue responsibly, I was met with deflection, poor communication, and an attitude that made it clear they had no intention of making things right. This dealership does not operate in good faith. They will smile while selling you a vehicle and disappear the moment problems arise—especially when it comes to financing. If you’re considering doing business here, understand this: once they have your signature, you’re on your own. Save yourself the headache, the financial damage, and the regret. There are plenty of dealerships out there—this is not one of them. More

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Harold is the BEST! He called me back after I signed all the paperwork 2 days later to say he got me a better rate at another bank and it significantly brought down my m He called me back after I signed all the paperwork 2 days later to say he got me a better rate at another bank and it significantly brought down my monthly payments. I have never encountered that before, that is unheard of! I am so appreciative to him! You are lucky to have him! More

by TRAVELGIRLJOC Verified Customer Verified Customer

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Excellent service. Very helpful and trustful. I went for my car’s service and left with a new Murano. Very helpful and trustful. I went for my car’s service and left with a new Murano. More

by LCDA.YID Verified Customer Verified Customer

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Excellent service, friendly staff, fair pricing, and a smooth buying experience—highly recommend this dealership! smooth buying experience—highly recommend this dealership! More

by ELLEN10 Verified Customer Verified Customer

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Had a great experience with Steve Ware. Brought solid knowledge and humor and kindness to the process. Harold continued with this approach. If there were any drawbacks here it was that th Brought solid knowledge and humor and kindness to the process. Harold continued with this approach. If there were any drawbacks here it was that the loud background music became foreground music and it interfered with fully hearing and concentrating on the conversations with them. Kind of a distraction. Lastly, the kind Woman who closed us out and synched us to the app was delightful. Thank you to all! 🙏 More

by GRACE.HOATSON Verified Customer Verified Customer

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The folks that work here are Very Professional and courteous. It was a smooth transaction. courteous. It was a smooth transaction. More

by VAW0370 Verified Customer Verified Customer

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