Harry Bauwin

Glenn Polk Ford responded

That is great to hear. I am glad the process felt easy and that Harry Bauwin did a solid job communicating every detail along the way. Clear communication matters, and I appreciate you trusting us and recognizing his effort. Happy New Year.

Glenn Polk Ford responded

Thank you for taking the time to share this. I am sorry you left feeling disappointed about the trade in side of the experience, because that is never our intention. While we cannot always be at the number a customer is hoping for, we do work very hard to offer fair and honest values based on real market data and the condition of each vehicle. I appreciate you being candid with your feedback, and I will share this with our leadership team so we can continue improving how we communicate that process more clearly. Thank you again, and Merry Christmas.

Glenn Polk Ford responded

Thank you, Sean. I appreciate you sharing this and I am glad our team took great care of you from start to finish. Harry does a fantastic job of looking out for people, and it means a lot to hear that the whole crew made the experience both professional and comfortable while working with you on a deal that felt right. We are grateful for your trust and are always here when you need us. Merry Christmas.

Glenn Polk Ford responded

Thank you, Josh. That is a long haul, and it means a lot that you chose to make the drive to see us. I am glad our team made the process smooth and respectful of your time, and I really appreciate you calling out Harry. We are blessed to have people like him who take great care of customers. Enjoy that new truck, and thank you for trusting us with such a big decision. Merry Christmas.

Glenn Polk Ford responded

Thank you, Kyle. Glad to hear Harry and the team made you feel comfortable through the whole process. Test drives should be fun, not pushy, and I appreciate you calling that out. Looking forward to helping you again whenever the time is right.

Glenn Polk Ford responded

Thank you for sharing this. I love hearing how Harry and Mike made things so smooth for you, even delivering the vehicle right where you were helping with wedding dress shopping. That is such a cool moment. We always want the experience to feel easy and personal, and I’m glad that came through for you. We appreciate you choosing us and look forward to helping with the next one when the time comes. Enjoy the new ride and all the fun memories ahead.

Glenn Polk Ford responded

Thank you, Jody. I’m so glad Harry was able to find the exact F-150 you were looking for and make the whole process smooth and enjoyable. He does a fantastic job taking care of customers, and I’ll be sure to share your feedback with him and our finance team. We truly appreciate you choosing us and look forward to helping with the next one when the time comes. Enjoy that new truck!

Glenn Polk Ford responded

Thank you, Keisha! Buying your third car from Harry says so much, and we’re thrilled he once again made the process smooth and quick for you. Mike in finance will be glad to know his help made a difference too. We’re grateful for your continued trust and glad to have you as part of the GP family!

Glenn Polk Ford responded

Thank you for sharing this! We’re so glad Katz was able to help and that you love your new car. That kind of feedback makes our day, and we appreciate you choosing us!