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Hector Guadamuz
Hector Guadamuz at Niello Audi
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Hector Guadamuz | Page 2

Service Advisor

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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5.0
31 Reviews
5.0

31 Reviews

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31 Reviews of Hector Guadamuz

January 06, 2024

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Great customer service. Good communication and work. My car was there for a week so it would have been nice to get a loaner instead of having to rent a car out of pocket but More

by AH
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James French, Omead Anwar, Dain Bryant

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Jan 07, 2024

Niello Audi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 23, 2023

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My car oil change light is on two days after, not sure what they did More

by XIEHITSY
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Yes
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Dec 27, 2023

Niello Audi responded

Thank you for this feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 20, 2023

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They were very helpful and answered all questions I had. They also gave me a lift to a local golf course so I could get something to eat. More

by larry.rojo
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Yes
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Dec 21, 2023

Niello Audi responded

It has been a pleasure serving you, Larry. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Audi, we look forward to having you as a valued customer for many years to come! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 11, 2023

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I feel the dealerships employees especially the service representatives treat it’s their cilents very well . More

by PNPMIKE
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Yes
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Dec 11, 2023

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. Hector and our team appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

December 05, 2023

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As dealerships go I've been very pleased with the service and responsiveness at Niello. Very pleased that getting a loaner is hassle free and easy as it really helps keep my day on track. More

by MARK.PETERS
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jason Rajan

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Dec 05, 2023

Niello Audi responded

Mark, Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 24, 2023

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Hector got right back to me with an acceptable solution and an appointment that worked with my schedule. More

by SGMARSHALONIS
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Omead Anwar, Dain Bryant

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Nov 24, 2023

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

November 06, 2023

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My service advisor was very professional and courteous , Great customer service , I will highly recommend to all my friends and relatives More

by jporqueza
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Yes
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Nov 06, 2023

Niello Audi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Hector and our team, and we look forward to working with you again. Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

October 28, 2023

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Niello Audi has been most helpful with all of our service needs. Hector is knowledgeable and professional. We feel very comfortable relying on him to do what is best for our car. He’s the best! More

by KAREN.SYLVIA.SUHR
Service Communication
Recommend Dealer
Yes
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Oct 30, 2023

Niello Audi responded

Karen, We're thrilled to know that Hector and the rest of our team here in Sacramento have been so helpful with all of your service needs. We appreciate your feedback and will make sure Hector sees your review. Happy driving!

September 30, 2023

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The table of adviser is too small. I have a habit to keep distance due to Covid. Why is tire rotation not included in the maintenance schedule? The site is clean, and people ar More

by CRISO001P
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Recommend Dealer
Yes
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Oct 04, 2023

Niello Audi responded

Thank you for your review and honest feedback. We will make sure to pass your thoughts along to our service team. If you there is anything we can do to make you feel more comfortable during your visits, please make sure to mention it to our team when you're here - we're happy to help!

September 24, 2023

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Very prompt service. Timely work completion. And nice offer rides home, or have comfortable waiting area. More

by THOR8100
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Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant

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Sep 27, 2023

Niello Audi responded

It's wonderful to hear that your recent service visit was such an efficient one! Thank you for choosing Niello Audi.

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