Huda Abed

INFINITI Of Orland Park responded

We're truly sorry to hear that your recent experience with us fell short of your expectations. It's disappointing to learn that there were issues with your purchase, especially considering your loyalty as a repeat customer. Your feedback is important to us, and we apologize for any inconvenience or frustration caused. We understand your decision, but we would appreciate the opportunity to discuss your concerns further and see if there's anything we can do to address them. Please feel free to reach out to us directly if you would like to discuss this matter further. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with our service staff, receptionist, and saleswoman, Huda. It's great to know that they were all friendly, thorough, and professional, making your visit enjoyable and informative. Your kind words mean a lot to us, and we're grateful for your loyalty and trust. If you ever need anything else or have further questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're committed to addressing your concerns promptly. We're sorry to hear about the delay in receiving a call back and the extended wait for your vehicle's service. Providing timely and efficient service is our priority, and we regret that we fell short of meeting your expectations in this instance. We understand your frustration regarding the part delay and the lack of a loaner vehicle option. Please know that we take your feedback seriously and will work to improve our processes to ensure better communication and service moving forward. We appreciate your patience and understanding, and we're here to assist you in any way we can. Please feel free to reach out to discuss your concerns further, and we'll do our best to resolve them to your satisfaction. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with us! We truly appreciate your loyalty as a repeat customer, and we look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to help! Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

We sincerely apologize for any inconvenience caused by your wait despite having an appointment. we strive to provide prompt and efficient service to all our valued customers. However, we understand that sometimes unforeseen circumstances may lead to delays in our service process. Your satisfaction is our priority, and we appreciate your patience and understanding. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we look forward to serving you better in your future visits. Best Wishes, INFINITI Of Orland Park

INFINITI Of Orland Park responded

Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed dealing with our Infinity employees and that they provided courteous, helpful, and knowledgeable assistance regarding the 2024 Q80. Ensuring our customers receive excellent service and have their questions answered is our top priority, and we're pleased to hear that our team delivered on this during your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Best Wishes, INFINITI Of Orland Park