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Hugo Duran
Hugo Duran at M'Lady Nissan

Hugo Duran

Product Specialist

M'Lady Nissan

5656 Northwest Highway
Crystal Lake, IL 60014

4.9
96 Reviews

With over a decade of experience in the automotive industry, I take pride in helping customers find the perfect vehicle with honesty, care, and bilingual support. Whether it’s your first car or your eighth, I’m here to make the process smooth, memorable, and tailored to your needs. At M’Lady Nissan, every handshake is the beginning of a lasting relationship.

4.9

96 Reviews

Write a Review

Dealership Experience

13 yrs, 6 mos

Industry Experience

13 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

96 Reviews of Hugo Duran

January 10, 2026

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Employee Rating

Un excelente servicio de parte de nuestro amigo Hugo y todo el equipo, son verdaderamente una excelencia al momento de hacer todo el proceso. Recomiendo al 100% More

by Julio Méndez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Feld, Brett Strohmaier, Klaudia Ksiazek, Tommy Majka, Jay Alvarez, Severo Gonzaga

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Jan 12, 2026

M'Lady Nissan responded

Estimado Julio, ¡Muchas gracias por compartir tu excelente experiencia en M'Lady Nissan! Nos alegra saber que Hugo y todo el equipo te brindaron un servicio de excelencia durante todo el proceso. Tu recomendación al 100% significa mucho para nosotros. Si en el futuro necesitas algo más, no dudes en contactarnos. ¡Gracias por elegir M'Lady Nissan! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

January 02, 2026

Dealership Rating
Employee Rating

I had an excellent experience at this dealership. The team was welcoming, knowledgeable, and took the time to answer all my questions. Everything was explained clearly, and I never felt pressured. Th More

by Christian Fierros
Recommend Dealer
Yes
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Jan 06, 2026

M'Lady Nissan responded

Dear Christian, Thank you for your fantastic review and for choosing M'Lady Nissan! We're so glad to hear that your experience with our team was welcoming, informative, and completely pressure-free. It’s great to know that everything was explained clearly and the process was smooth from start to finish. We truly appreciate your recommendation and are grateful for the opportunity to assist you in finding the right vehicle. If you ever need anything in the future, we’re here for you! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

December 31, 2025

Dealership Rating
Employee Rating

It was great working with Hugo. He took care of us and he's definitely the reason why we keep recommending M'Lady Nissan to friends and family. More

by Cisco1814
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tommy Majka

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Jan 02, 2026

M'Lady Nissan responded

Dear Cisco, Thank you for your kind words and for continuing to recommend M'Lady Nissan to your friends and family! We're thrilled to hear that working with Hugo made your experience such a great one. He takes pride in taking excellent care of our customers, and it’s wonderful to know he made such a positive impression. We truly appreciate your trust and support—thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

December 29, 2025

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Bueno, bonito,barato,amigable,ordenados, amables, te ayudan con lo que necesitas ,te explican bien y te consideran. More

by eduardo8154047064
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 31, 2025

M'Lady Nissan responded

Estimado Duardo, ¡Muchas gracias por compartir su experiencia positiva en M'Lady Nissan! Nos alegra saber que Hugo Duran y nuestro equipo le brindaron un servicio amable, claro y considerado. Nos esforzamos por ofrecer una experiencia "bueno, bonito y barato", y nos llena de orgullo saber que lo logramos con usted. Si necesita más ayuda en el futuro, no dude en visitarnos. ¡Gracias por elegir M'Lady Nissan! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

December 22, 2025

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Employee Rating

Excellent job for Hugo, good seller, explains good, overall I had a good experience with Hugo. I would recommend people to go to Nissan. More

by joserivera013
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 23, 2025

M'Lady Nissan responded

Dear Jose, Thank you for the kind words and for sharing your positive experience with Hugo at M'Lady Nissan! We're glad to hear that he did an excellent job, clearly explained everything, and made the process a great one for you. Your recommendation means a lot to us! If you ever need anything in the future, we’re here to help. Thanks again for choosing M’Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

December 13, 2025

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Employee Rating

Muy buen servicio el personal muy amable y atento muy agradecida con el trato que ofrecen a cada cliente la paciencia que ofrecen muchas gracias More

by lupeh4870
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 15, 2025

M'Lady Nissan responded

Estimada Lupe, ¡Muchísimas gracias por su amable reseña! Nos alegra saber que tuvo una experiencia tan positiva con nuestro equipo. Valoramos profundamente su reconocimiento al buen trato, la amabilidad, y la paciencia que ofrecemos a cada cliente. Gracias por confiar en M'Lady Nissan. Si necesita algo más, no dude en comunicarse con nosotros. ¡Esperamos verla de nuevo muy pronto! Atentamente, Kamil Zlahoda Gerente de Ventas M'Lady Nissan www.mlady.com

December 13, 2025

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Employee Rating

Hugo Duran was very helpful in finding what I need for a very affoedable price. Would 100% recommend. More

by hernandezlucia15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 15, 2025

M'Lady Nissan responded

Dear Lucia, Thank you for the kind review! We’re so glad to hear that Hugo Duran was helpful in finding exactly what you needed at an affordable price. Your 100% recommendation means a lot to us! If there’s anything more we can assist with, don’t hesitate to reach out. Thank you for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

December 05, 2025

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Employee Rating

I recently purchased a 2025 Nissan Kicks from Nissan M'Lady's, and the entire experience was quick and smooth. My salesperson, Hugo, was the best—he was incredibly patient with all my questions and was More

by Ana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 08, 2025

M'Lady Nissan responded

Big thanks to Ana for the great review, and congratulations on the new 2025 Nissan Kicks! We're thrilled to hear that Hugo was able to provide a smooth and pressure-free experience while taking his time answering all your questions with patience and care. That's exactly the kind of service we strive for! Your high recommendation means a lot to us. Thank you for choosing Hugo and the team at M'Lady Nissan! – Kamil Zlahoda Sales Manager M'Lady Nissan www.mlady.com

November 25, 2025

Dealership Rating
Employee Rating

Muy buen servicio e comprado varios carros vivo en wheeling y simpre acudo con ellos por qué resuelven mis dudas y me ayudan a escoger lo mejor para mi y mi familia simpre te atienden muy amables More

by Negro281310
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 28, 2025

M'Lady Nissan responded

¡Muchísimas gracias por tu lealtad y por compartir tu experiencia con nosotros! Nos alegra saber que, viviendo en Wheeling, sigues confiando en M’Lady Nissan y en Hugo para ayudarte a elegir lo mejor para ti y tu familia. Es un honor saber que hemos podido resolver tus dudas y ofrecerte un servicio amable cada vez que nos visitas. Siempre estaremos aquí para ayudarte cuando lo necesites. ¡Gracias por ser parte de la familia M’Lady! Con aprecio, Kamil Zlahoda Gerente de Ventas M’Lady Nissan www.mlady.com

November 24, 2025

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Employee Rating

Muy buen servicio todo el personal amable todo claro y confiable lo recomiendo 100% gracias More

by eramos0624.er
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 28, 2025

M'Lady Nissan responded

Querido/a eramos0624.er, ¡Muchas gracias por tu excelente reseña! Nos alegra mucho saber que recibiste un servicio claro, confiable y amable por parte de todo nuestro equipo. Hugo estará encantado de saber que hizo una diferencia positiva en tu experiencia. Agradecemos tu recomendación al 100% y esperamos seguir atendiéndote a ti y a tu familia en el futuro. Con aprecio, Kamil Zlahoda Gerente de Ventas M’Lady Nissan www.mlady.com

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