Hugo Gutierrez
Hugo Gutierrez at Audi Fresno
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Hugo Gutierrez | Page 3

Service Advisor

Audi Fresno

7121 N Palm Avenue
Fresno, CA 93650

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290 Reviews

Languages Spoken

Spanish Spanish

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290 Reviews

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290 Reviews of Hugo Gutierrez

August 28, 2021

Dealership Rating
Employee Rating

Hugo is the Best service advisor. Very friendly and knowledgeable. I would recommend this place for their Audi service to any one. Hugo is five stars. More

by Patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 28, 2021

Patel responded

Go ahead

August 25, 2021

Dealership Rating
Employee Rating

They are always conducting themselves a professional and very friendly . They always want to help with any questions or problems. I appreciate the car wash when work is completed More

by HARRY0606
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa , Jesse Aguila

Aug 26, 2021

Audi Fresno responded

Thank you for the kind words, Harry, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

August 24, 2021

Dealership Rating
Employee Rating

Hugo in service is always prompt and professional. In fact, everyone I have interacted with at Fresno Audi has been terrific. I highly recommended this dealer. More

by GREG_STERZEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 25, 2021

Audi Fresno responded

Greg, it's great to hear that Hugo was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Fresno! Kind Regards, Your Audi Fresno Team 888-686-4289

August 20, 2021

Dealership Rating
Employee Rating

Very professional and great customer services! No hassle, all team members are friendly and services are on time. Location are close to my business and office hours open early for drop off. More

by christiand
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Bryan Serpa , Jerry

Aug 23, 2021

Audi Fresno responded

Thank you for taking the time to share your feedback with us, Christi. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Audi Fresno Team 888-686-4289

August 16, 2021

Dealership Rating
Employee Rating

Excellent service. Very professional staff. I had a great experience with my service and would definitely come back and have them service my vehicle here again. More

by ELIDADORADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2021

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

August 16, 2021

Dealership Rating
Employee Rating

Service folks were helpful and the car was well taken care of by the mechanics. Appointments were scheduled a ways out so make sure you plan ahead More

by ROBERTVT
Recommend Dealer
Yes
Aug 16, 2021

Audi Fresno responded

Robert, Thanks for sharing your thoughts about your service experience with Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

August 14, 2021

Dealership Rating
Employee Rating

Staff is always welcoming and professional. Friendly staff and they answer all my questions and explain the service I will receive. Great experience. Hugo is always helpful, thank you Hugo. More

by jmgalindo2972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 16, 2021

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 888-686-4289

August 13, 2021

Dealership Rating
Employee Rating

Each person there contradicted the stats on the car and they have not been real cooperative. Had the sales person Hayden, had a clue what he was talking about, I would of never bought this car and sold my More

by Jbroker84
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Vick Sharma, Anthony Urbano, Hayden--- he was awful

Aug 30, 2021

Audi Fresno responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Kind Regards, Your Audi Fresno Team 559-500-4635

August 13, 2021

Dealership Rating
Employee Rating

Sorry but I’m a little upset this time. Kept my car for 2 days and didn’t find anything. They washed it so as soon as I left, all the warnings were beeping at me. Same problem I brought it in for. More

by jbfarms2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Bryan Serpa

Aug 30, 2021

Audi Fresno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Kind Regards, Your Audi Fresno Team 888-686-4289

August 07, 2021

Dealership Rating
Employee Rating

All staff were outstanding and services performed were excellent. I would recommend any Audi owner to use Fresno Audi for all service needs. Thank you Fresno Audi. More

by RDSIMPSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 08, 2021

Audi Fresno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Audi Fresno! Kind Regards, Your Audi Fresno Team 888-686-4289

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