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Isaac Hidder
259 Reviews
Dealership Experience
3 yrs, 11 mos
Industry Experience
7 yrs, 4 mos
259 Reviews of Isaac Hidder
May 26, 2025
In 2023, Leased a 2024 kia k5 and on november 2024 took car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternato car in for an oil change and left the kia service and paid 93.00 approximatly for the oil change. About 30 mins later car went into a halt, alternator light and oil light came on and had a burning smell. Had to drive the car back very slow in traffic while car hesitating and stopping on the way because they did not have a tow truck ready. Once there and the car was checked they found out that whoever was working on my car did not put the oil cap back on securely and ALL the oil spilled everywhere under the hood so the engine did not have ANY OIL. Tried to get some kind of compensation or someone from Schaumburg Kia to rectify the damage that they caused to the car and putting my life at risk driving in busy traffic and they did NOT do anything but cleaned up the oil spill and offered 3 free oil changes on a lease that was less than 12 months before it ended. They still to this day did NOTHING to compensate or satisfy their customer for the damaged they themselves caused. That car's engine and all the components could be damaged and this was a brand new 2024 leased car that money was put down and paid for every month on time and at the time of the oil spill there was only about 5,600+ miles on the car so the car was still considered brand new. I would not trust schaumburg kia when it comes to taking care of their customers especially if they caused any damages to the car. I even had to pay for the oil changes which they should have been paying for and not after the oil spill that was caused by them. Bad business ethics and do NOT take care of their customers. More
by Dissapointed
Other Employees Tagged: Ricky Perez, Fil Principato , Mark Camacho and Ricky Perez
February 15, 2023
Very nice Kia service place. Workers are attentive to all of your needs.That why I'm driving to Schaumburg from my house on lake shore drive. Workers are attentive to all of your needs.That why I'm driving to Schaumburg from my house on lake shore drive. More
by mikhail1221@outlook.com
Verified CustomerFebruary 12, 2023
Quick & efficient service. Another great service they drove me to Woodfield and then picked me up once my car was ready. It was so convenient. Another great service they drove me to Woodfield and then picked me up once my car was ready. It was so convenient. More
by BARILLC
Other Employees Tagged: MarK Robles, Aaliyah Ortiz, Brian Montes , Isaac Basurto
February 01, 2023
The service was quick and easy. The lot was absolutely packed, and made the experience harder than it needed to be. Isaac was very helpful, and I'd come back just for how knowledgea The lot was absolutely packed, and made the experience harder than it needed to be. Isaac was very helpful, and I'd come back just for how knowledgeable he was and how easy he was to work with. Give the man a raise, he is probably underpaid. More
by adammpoznan
February 01, 2023
We have 2 issues that have not really been resolved. The rear defroster doesn't work but the testing showed it was fine. The car acceleration is delayed but we were told that particular model Kia Optima The rear defroster doesn't work but the testing showed it was fine. The car acceleration is delayed but we were told that particular model Kia Optima has a smaller Forte engine (something we weren't told when buying). The car is under warranty and it felt like the Service team was overwhelmed with work and was avoiding dealing with the issues. More
by SHERIDANCLAN6
Other Employees Tagged: Kamarie Jones
