Israel Rigaud

Israel Rigaud was an excellent person to deal with while I explored all my options to trade in my ES-Hybrid to lease my wife a larger vehicle for our growing family. The ES-Hybrid was supposed to be my car I explored all my options to trade in my ES-Hybrid to lease my wife a larger vehicle for our growing family. The ES-Hybrid was supposed to be my car that lasted me >150k miles (and I drive 6-7k miles/year), but with an addition to the family we needed a larger sized car. I went to many other dealerships (6-7 total), and ALL of them wanted to haggle you and wear you down on both sides of the fence, the trade-in and purchase/lease. The other dealerships that I went to wanted to take advantage of what they thought was a desperate customer; it was nothing but games. Israel was very patient as we examined all options available that fit into our desired budget. What I mean regarding Israel's patient, is I meant he spent 3 weeks communicating with me; checking in with me where I was in the investigative/research process or seeing if I had more questions about some of the other options we discussed. It wasn't easy for me to let go of my ES. But with Israel's patience and honesty, I was able to do so, and my wife is incredibly happy with her new car, and really that's all that matters. Thank you, Israel. More

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Excellent service, the salesperson was patient , not pushy. He educated me well about the vehicle pushy. He educated me well about the vehicle More

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Modern state of the art friendly associates finance manager helpful .Israel Giraud sales rep respectful friendly personable knowledgeable proffesional fine young man manager helpful .Israel Giraud sales rep respectful friendly personable knowledgeable proffesional fine young man More

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Israel Rigaud is absolutely the BEST. He truly enhanced my experience there at LEXUS PP. He found me the best deal for my new 2024 RX350 that I left very happy with my decision when I lef He truly enhanced my experience there at LEXUS PP. He found me the best deal for my new 2024 RX350 that I left very happy with my decision when I left the dealership with my new car. Israel is so knowledgeable, professional, and personable that you won’t regret your visit. Special shout out to Dayron Armenteros as well. Whoever reads these reviews please make sure that you inform Craig Zinn (CEO) of the great asset to his team he has in Israel Rigaud. More

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Israel and Mikhail were amazing! They were with me through the entire process and it felt like family. Every question was answered. The phone calls and follow ups were timely. The re They were with me through the entire process and it felt like family. Every question was answered. The phone calls and follow ups were timely. The representatives in the finance department respected my decisions and was not "pushy". Everyone was patient and my dream car was delivered. The dreaded 8 hours at the car dealership was non existent! 4 hours TOTAL on my 3 trips to the dealership (to "window shop", to test drive, to pick up)! I returned a week later for my tints and that process was seamless. This was my first Lexus purchase and this experience felt like luxury. Kudos to the entire team! More

by yollie6 Verified Customer Verified Customer

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Israel made this experience unique, seamless and fun! Thank you for not giving up on us! Thank you for not giving up on us! More

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I was sold an inferior car and was not alerted about it. It does not have the safety features that I had in the same model I traded in I assumed they were standard features should have been explained to m It does not have the safety features that I had in the same model I traded in I assumed they were standard features should have been explained to me More

by jefffe3021 Verified Customer Verified Customer

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I am so thankful to Israel, he made all my concerns about turning lease in early and got me in a brand new car with zero pressure, zero stress and made the whole experience comfortable and easy. He gets 10 s turning lease in early and got me in a brand new car with zero pressure, zero stress and made the whole experience comfortable and easy. He gets 10 stars from me More

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The old bait and switch. They promised me one vehicle with all the features I requested and in the end they delivered a lesser vehicle without those features. It was so burie They promised me one vehicle with all the features I requested and in the end they delivered a lesser vehicle without those features. It was so buried in the paperwork there was no way to fully know just what I was getting and I didn't insist on them spelling it all out. The end result I am paying for a new car without what I wanted on it and pretty much stuck with it. They will now own up to their mistake and basically told me to pound sand. More

by tanked1 Verified Customer Verified Customer

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Purchasing two Lexus RX models was easy thanks to Israel. His approach was incredibly personable with zero sales pressure. He listened to our needs without pushing his own agenda, making us feel at ease. His His approach was incredibly personable with zero sales pressure. He listened to our needs without pushing his own agenda, making us feel at ease. His professionalism and patience were evident and appreciated and I highly recommend Israel for anyone interested in a Lexus. More

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